HRSD Functional Product Owner

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Danaher Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Danaher Corporation is a leading global life sciences and diagnostics innovator that develops and supplies instruments, technologies, software, and services to accelerate scientific research, biotechnology development, and clinical diagnostics. The company operates through businesses focused on biotechnology tools, diagnostics platforms, and life sciences products, leveraging the Danaher Business System and an acquisition-driven strategy to scale technologies and support customers across academia, pharmaceutical and biotech companies, and clinical laboratories.

📋 Description

• Define and prioritize HRSD demand, translating business needs and operational insights into a clear, value-driven functional backlog • Own the creation and refinement of epics, features, and user stories aligned to HR outcomes, including success measures and acceptance criteria • Make trade-off decisions across scope, speed, and experience to maximize value delivered through HRSD capabilities • Partner with the HRIT HRSD Technical Product Owner to ensure backlog readiness, feasibility, and alignment with ServiceNow platform capabilities • Validate delivered solutions against business requirements • Drive improvements in self-service adoption, Tier 1 effectiveness, and overall service performance • Partner with HRSD Operations, Centers of Excellence, and HRIT to deliver scalable solutions aligned to enterprise service delivery standards

🎯 Requirements

• Bachelor’s degree in HR, Business, Information Systems, or a related field • Minimum of 7 years of hands-on experience leading ServiceNow HRSD as Product Owner, Business Analyst, or Functional HRSD Architect • Hands-on experience with ServiceNow HRSD, including case management, knowledge, and employee service center • Experience in a product owner, business analyst, or functional lead capacity • Ability to translate business needs into structured requirements • Ability to prioritize work based on value • Experience operating in a backlog-driven delivery model • Previous experience leading or supporting enterprise ServiceNow HRSD implementations or enhancements is a plus • Agile or product management practices, including backlog management and release cycles, are a plus • Experience driving HRSD service model improvements, including Tier 0/1 optimization, automation, and AI-enabled service delivery, is a plus

🏖️ Benefits

• Comprehensive, competitive benefit programs • Health care program • Paid time off • Medical insurance • Dental insurance • Vision insurance • 401(k) to eligible employees • Bonus/incentive pay • Flexible, remote working arrangements for eligible roles • Reasonable accommodation for disabilities