Senior Product Manager

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🔥 12 minutes ago

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GoTo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 Seed Round on 2013-11

Consulting • Healthcare • Legal

GoTo is a company offering all-in-one business communication and remote IT management solutions. Their product lineup includes GoTo Connect, an all-in-one communication platform providing features like cloud-based phone systems, digital channels, and AI-powered contact centers designed to improve customer experiences. Additionally, GoTo offers IT management and support services like remote access, mobile device management, and IT asset management to enhance enterprise productivity and security. They cater to various industries, such as healthcare, legal, education, and professional services, ensuring seamless communication and IT support from any location on any device.

📋 Description

• Define the roadmap and vision for GoTo’s identity platform, access rights, and SKU provisioning • Improve sign-in experiences and reduce identity verification friction for the support team • Manage the roadmap for OAuth and MFA • Lead user provisioning, account settings, and access control for end customers and internal teams • Define how employees, partners, and agents are provisioned, configured, and deprovisioned/revoked • Translate partners’ business models into technical requirements for access rights and account structure • Collaborate with software engineering, revenue operations (RevOps), and partner operations to implement these models • Define how AI agents authenticate, are authorized, and are governed when acting on behalf of a user • Address root causes of identity logic or access rights failures • Establish documentation and knowledge-transfer practices to maintain platform resiliency

🎯 Requirements

• Minimum of 3 years of product management experience with direct ownership of a platform related to identity, authentication/authorization, access rights, or access management • Strong knowledge of core authentication concepts (MFA, OAuth/OIDC, SSO) • Hands-on experience making build vs. buy decisions for identity or authentication solutions • Experience launching features for billing or commerce software-as-a-service (SaaS) • Experience managing the mapping between SKUs (stock keeping units) and access rights • Experience with subscription or partner-mediated billing models • Proven ability to manage four to six concurrent workstreams or more • Excellent cross-functional stakeholder management, including software engineering, revenue operations (RevOps), legal and security, and external partners • French language proficiency is required for roles based permanently in Quebec • English proficiency is required to communicate with colleagues, customers, and partners primarily located outside Quebec • For R&D positions, ability to understand technical and scientific documentation primarily in English

🏖️ Benefits

• Comprehensive health benefits, life and disability insurance, and fertility and family-building support programs • Generous paid time off and vacation, volunteer days, quarterly personal wellness days, and meeting-free days • Tuition and book reimbursement programs • Thrive Global wellness program • Confidential Employee Assistance Program (EAP) • One-on-one wellbeing coaching • Employee resource groups (ERGs) • GoTo Gives Back program • Charitable donation matching program • Registered Retirement Savings Plan (RRSP) • Gym reimbursement programs • Access to telemedicine services • GoTo performance bonus program • Monthly remote-work stipend to cover home office expenses • French language training offered to permanent Quebec-based employees who are not proficient in French • Flexibility, resources, and support to thrive at work, at home, and everywhere in between