Product Owner

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ProviderSoft

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

🍽️ Food & Beverage

Consulting • Healthcare • Food & Beverage

ProviderSoft is a specialty software provider for early childhood programs, focusing on enhancing operational efficiency and compliance. Their software offers comprehensive tools for case and data management, billing, invoicing, and documentation, aimed at providers in early intervention, behavioral services, and school-based programs. Customers benefit from features such as real-time secure data access, electronic filing, and flexible workspaces that allow case management from any location. ProviderSoft is known for its exceptional customer support and its ability to help organizations improve productivity, compliance, and financial returns. It caters to various types of private practices and educational institutions.

📋 Description

• Run a structured client feedback program through interviews, Client Services and Sales intake, and theme synthesis • Translate agency, operational, and internal stakeholder needs into detailed requirements • Ensure workflows reflect production use across billing, case management, and regulatory reporting • Identify edge cases, configuration impacts, dependencies, and data implications • Surface underutilized features and pain points using usage data and client conversations • Produce AI-elaborated functional specifications that provide direct input to development • Build and refine AI-assisted specification workflows and contribute to the AI-Directed Development Lifecycle • Translate client problems into user stories, acceptance criteria, and interactive mockups • Maintain and evolve UI and UX standards while modernizing legacy functionality into Vue • Own and maintain the ProviderSoft product backlog • Triage incoming cases and prioritize work based on client value, delivery cost, and operational stability • Balance technical debt and maintenance work with new capability development • Improve triage efficiency and maintain backlog readiness for predictable sprint planning • Serve as the primary day-to-day product contact for the delivery team and remove blockers • Facilitate test-plan creation and perform user acceptance testing • Ensure release notes, documentation inputs, and internal enablement materials are complete • Partner with Client Services on change communications • Monitor post-release adoption and feedback and coordinate follow-up work • Contribute requirements and documentation for legacy modernization and long-term UI, architecture, and ecosystem goals

🎯 Requirements

• 3 to 5+ years of experience as a Product Owner, Product Manager, or similar delivery-focused product role in B2B SaaS • Experience producing structured specifications developers can build from without extensive clarification • Working AI fluency, including daily use of Claude, Copilot, or similar tools and specific AI workflows • Experience running customer discovery, interviews, feedback synthesis, and translating qualitative input into prioritized work • Strong written and verbal communication skills • Ability to clarify ambiguity and independently produce specifications, user stories, release notes, and stakeholder updates • Comfort with mockup and prototyping tools such as Figma or Balsamiq • Strong experience defining requirements for complex, workflow-driven, or legacy-rich platforms • Preferred: experience leading or championing AI-Directed development practices • Preferred: UX and design depth, including design systems thinking, user research methods, and accessibility awareness • Preferred: product analytics fluency, including feature adoption, usage telemetry, and funnel analysis • Preferred: healthcare, EdTech, or regulated-industry SaaS experience • Preferred: experience with legacy modernization efforts spanning old and new architecture • Preferred: hosted enterprise operational software experience serving diverse customer operating models

🏖️ Benefits

• Work from home • Virtual network and remote collaboration via Teams and online project management tools • Office space available in Warminster, PA when the need or desire arises to work face-to-face • Aggressive career advancement opportunities • Equal Opportunity Employer