Customer Retention Specialist

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, workforce management, HR, benefits, and talent-management tools as a unified SaaS solution for employers. It is sold as a B2B enterprise platform to help organizations manage payroll, time and attendance, scheduling, benefits, recruiting, and talent development in a single system.

📋 Description

• Notify trade partners and direct guests of Withdrawn, Cancelled, Consolidated Denied & Waitlisted Departures • Work collaboratively to deliver alternatives while upholding brand integrity • Lead de-escalation during emotionally heightened conversations • Perform revenue retention tasks for denied product requests • Ensure all booking retention activities comply with company policies • Cross-sell and upsell across TTC Touring Brands • Provide tailored rebooking solutions and follow up on all impacted bookings • Review, calculate, and report company costs related to saved and lost bookings • Maintain strong customer and trade partner relationships • Increase customer lifetime value through proactive retention strategies

🎯 Requirements

• Experience in customer retention, inbound/outbound sales, customer service, or complaints handling (preferred) • Strong background in deescalation and managing high sensitivity customer issues • Sales experience (preferred) • TTC or travel contact center experience is highly regarded

🏖️ Benefits

• Fully remote • Flexibility with shift work including evenings, weekends, and public holidays • Extended working hours possible based on business needs