Client Success Manager – Health & Pharma

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🕒 March 31

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

🤝 B2B

📱 Media

🏢 Enterprise

B2B • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Account management with responsibility for major brands and/or Fortune 1000 companies • Grow the value and long-term value of your assigned accounts • Deliver regular client reviews, status meetings and presentations • Advising clients on social media strategy • Support in the set-up and implementation of social media projects • Keep Salesforce Opps and Projects up to date • Work in partnership with other client agencies • Contribute to new business pitches • Work with senior management to shape ICUC’s strategic offering • Stay within the retention target set at the start of every year • Support the growth department in hitting the upsell targets for the year • Maintain high client satisfaction through NPS surveys

🎯 Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients • Proficient knowledge and hands-on experience in managing organic social media • Additional expertise in paid social media strategies will be highly regarded • Familiarity with community management, strategic planning, and reporting • Exceptional communication skills, both written and verbal • Strong organizational and time management skills • Excellent collaboration skills • Adept at problem-solving • Up-to-date with current social media trends • Proficiency in Microsoft PowerPoint and Microsoft Teams • A background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field is preferred.

🏖️ Benefits

• A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.