Social Media, Client Success Manager

Job not on LinkedIn

🕒 June 22

🇨🇦 Canada – Remote

💵 $70k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 55%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 145 days.
• Jobs at this company usually fill in 24 days.
• 209 open roles for a team of 108.

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dentsu Austria

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1900

📣 Marketing

📱 Media

🏢 Enterprise

Marketing • Media • Enterprise

dentsu Austria is a part of the Dentsu Group, serving as an integrated growth and transformation partner to leading organizations worldwide. The company focuses on pushing the boundaries of business transformation and sustainable growth, providing world-class services and integrated solutions. Dentsu Austria is committed to innovating and creating experiences that enrich every business, with a strong emphasis on research, analysis, and media trends. By leveraging their global network of innovators, they strive to simplify complexities and drive impactful outcomes for brands, people, and society.

📋 Description

• Manage accounts for major brands and/or Fortune 1000 companies • Act as primary client contact and work with senior client stakeholders • Grow the value and long-term value of assigned accounts • Deliver client reviews, status meetings, and presentations • Keep clients updated on ICUC products and services • Advise clients on social media strategy with ICUC Strategy and Insights teams • Support the setup and implementation of social media projects • Keep Salesforce opportunities and projects up to date • Work on proposals and statements of work • Partner with media, creative, PR, and other client agencies • Contribute to new business pitches • Work with senior management to shape ICUC’s strategic offering • Meet retention, upsell, client satisfaction, and cost-efficiency KPIs

🎯 Requirements

• At least 3 years of experience in social media management, ideally within an agency setting and working with enterprise clients • Comprehensive understanding of the social media landscape and client management • Proficient knowledge and hands-on experience in managing organic social media • Additional expertise in paid social media strategies highly regarded • Familiarity with community management, strategic planning, and reporting • Experience with Sprinklr, Khoros, and Sprout preferred • Exceptional written and verbal communication and presentation abilities • Strong organizational and time management skills • Ability to adapt quickly in a dynamic, fast-paced environment • Excellent collaboration skills • Problem-solving ability • Up-to-date knowledge of social media trends and industry dynamics • Proficiency in Microsoft PowerPoint and Microsoft Teams • Background in Social, Marketing, Public Relations, Communications, Public Affairs, or a related field preferred; equivalent related experience considered • Willingness and ability to travel for onsite client visits, with valid travel documents • Willingness to undergo a Criminal Record Check • Desktop computer or laptop meeting minimum system requirements • High-speed internet with a minimum speed of 30 mb/s • Adequate headset/mic and webcam • Fluency in English; additional languages considered an asset

🏖️ Benefits

• Medical benefits • Dental benefits • RRSP • Paid time off • Other benefits available to permanent employees • Remote work environment • Accommodation throughout the recruitment process

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