Business Services Advisor

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Desjardins is a large Canadian financial cooperative and group of caisses offering retail and commercial banking, insurance, wealth management, investment and brokerage services, and a range of financial products and digital banking platforms across Canada and in the U.S.

📋 Description

• Understanding the needs of our business members and clients and offering them a UNIQUE and PERSONALIZED experience is at the heart of our mission. • You’ll be responsible for handling inbound and/or outbound calls using a call generator to efficiently respond to the immediate needs of our business members and clients. • Ensure businesses have the best tools to drive their success. • Understand the stories, challenges, and projects of our business members and clients. • Propose solutions and alternatives aligned with their goals and ambitions.

🎯 Requirements

• High school diplomas in a related field • Minimum of three years of relevant experience in customer service experience • Experience in the banking or financial sector • Knowledge of French is required • Some positions require advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients • Knowledge of or interest in the business sector and business development • Availability to work Monday to Friday between 8 a.m. and 8 p.m., and Saturdays during the day

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation from the first year • Defined benefit pension plan ensuring predictable and stable retirement income • Group insurance plan including telemedicine services • Reimbursement for health, wellness, and remote work equipment expenses