Digital Service Advisor

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Westland Insurance Group Ltd.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1980

🛡️ Insurance

👥 B2C

🤝 B2B

💰 Secondary Market - Westland Insurance on 2023-04

Insurance • B2C • B2B

Westland Insurance Group Ltd. is a Canadian insurance brokerage network that provides personal, commercial and specialty insurance products and employee/group benefits through a nationwide network of branches and partner insurers. The company offers a wide range of personal lines (auto, home, condo, tenant, travel, motorcycle, RV, marine/boat, pet, private client) and commercial lines (business liability, cyber, E&O/professional liability, directors & officers, commercial auto & fleet, commercial property, business interruption, surety and more), plus industry-specific and specialty programs (farm, transportation & logistics, construction, hospitality, oil & gas, faith-based organizations, etc. ). Westland emphasizes local broker advice, claims support, and matching clients to insurers to find appropriate coverage and rates across Canadian provinces.

📋 Description

• Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service • Build and maintain strong client relationships through proactive contact via email and phone • Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products • Support clients in the claims process • Manage and review policy renewals in a timely basis in order to maintain high levels of client retention • Collaborate with co-workers and managers to develop positive and effective office procedures • Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients

🎯 Requirements

• RIBO license mandatory • Minimum 2-year brokerage based personal insurance experience • Post-secondary diploma or degree would be considered an asset • Strong knowledge of personal lines insurance products and coverages • Commitment to professional development including obtaining CAIB or CIP designation • Ability to work on a rotating schedule – no weekends

🏖️ Benefits

• An open, flexible and welcoming workplace • Plenty of opportunities to grow and learn • Autonomy to drive your own success • Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds • A total rewards program that takes care of your financial, physical, and mental health • Flexible paid Values Days to celebrate days important to you • Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients