IT Technician, Assistance

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Desjardins

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

🏦 Banking

💸 Finance

Insurance • Banking • Finance

Desjardins is a large Canadian financial cooperative and group of caisses offering retail and commercial banking, insurance, wealth management, investment and brokerage services, and a range of financial products and digital banking platforms across Canada and in the U.S.

📋 Description

• Provide user support and assistance for IT applications, including installation, configuration, best practices, issue resolution, service request management, and IT and technical incident management • Help keep IT equipment up and running, particularly through server administration • Serve as technical collaborator and provide discipline-specific support for the unit’s activities, initiatives, and processes • Research and analyze processes, information management, and data processing • Provide technical support for projects and operational issues and incidents • Conduct technical research and analysis and serve as a resource person for the submission of solutions • Roll out and maintain software and manual and automated processes • Train users • Manage inventory • Prepare technical notes to enhance users’ and their teams’ skills and knowledge • Help practitioners follow the unit’s processes and use its tools and systems

🎯 Requirements

• College diploma in a related field • Minimum of two years of relevant experience • Other combinations of qualifications and relevant experience may be considered • Knowledge of French is required • Advanced proficiency in English is required due to the nature of the duties, work tools, or interactions with English-speaking partners, members, and/or clients • Decision quality • Situational adaptability

🏖️ Benefits

• Competitive salary and annual bonus • 4 weeks of flexible vacation starting in the first year • Defined benefit pension plan • Group insurance including telemedicine • Reimbursement of health and wellness expenses • Reimbursement of telework equipment