Software Engineering Manager – UCaaS

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Sangoma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🏢 Enterprise

Communications • Enterprise • Managed Security

Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.

📋 Description

• Lead, mentor, and develop a globally distributed team of software engineers. • Foster a culture of accountability, collaboration, innovation, and continuous improvement. • Partner with Product Management to prioritize, plan, and deliver strategic product initiatives. • Drive the development, scalability, reliability, and performance of Sangoma's UCaaS platform. • Lead engineering efforts supporting voice, messaging, provisioning, administration, integrations, and communications services. • Participate in architecture reviews, technical design discussions, and engineering planning. • Guide engineering teams through technical decisions, code reviews, and software development best practices. • Champion Agile development, CI/CD, automation, testing, observability, and operational excellence. • Support platform reliability through monitoring, incident management, root cause analysis, and continuous improvement initiatives. • Collaborate with Product, Customer Success, Support, Infrastructure, and Security teams to ensure successful delivery and customer satisfaction. • Recruit, retain, and develop top engineering talent.

🎯 Requirements

• 8+ years of software engineering, platform engineering, or related technical experience. • 3+ years of engineering management experience leading software engineering teams. • Experience managing remote and globally distributed engineering teams. • Experience working within UCaaS, VoIP, telecommunications, cloud communications, real-time communications, or customer-facing SaaS environments. • Strong software engineering background with experience in modern application development and distributed systems. • Experience with one or more programming languages such as Python, Elixir, Java, Go, or Node.js. • Experience with cloud-native architectures, APIs, microservices, and scalable SaaS applications. • Experience with Linux/Unix environments. • Experience with PostgreSQL, MySQL, or similar relational databases. • Experience with Git, CI/CD pipelines, automated testing, and modern software development practices. • Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience. • Strong communication, leadership, coaching, and stakeholder management skills.

🏖️ Benefits

• Extended Healthcare Plan (Medical, Disability, Dental & Vision) • RPP - Group RRSP • Group Life - AD&D - Critical Illness Insurance • Paid Time Off Benefits • Work From Home - Flexible hours • Entrepreneurial work environment partnered with high growth career opportunities.