Account Director, Client Strategy

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Directive

WebsiteLinkedInAll Job Openings

11 - 50 employees

🔒 Cybersecurity

🛍️ eCommerce

Cybersecurity • IT • eCommerce

Directive is Oneonta NY's best web design and IT company, specializing in technology implementation and management for businesses. They offer a wide range of services including managed IT, outsourcing IT, cybersecurity, cloud hosting, web development, and IT services for nonprofit organizations. With a focus on proactive IT monitoring, cybersecurity training, and managed cloud hosting, Directive is dedicated to keeping systems up and running while maximizing productivity for small and medium organizations. Their services also include computer repair, web design, and compliance with laws like the NY SHIELD Act, providing comprehensive support for businesses' technology needs.

📋 Description

• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.

🎯 Requirements

• 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients. • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio. • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes. • Experience partnering with VP-, CMO-, and CRO-level client stakeholders. • Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.

🏖️ Benefits

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle • 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) • Access to certified therapists through Spring Health, membership to Headspace • Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care • Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave • Traditional and Roth 401(k) with a 3% company match • Annual bonus based on tenure, which scales in total amount over time • Annual Company-wide Retreat