Case Manager

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Disability Management Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🤝 B2B

⚕️ Healthcare Insurance

B2B • Healthcare Insurance

Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.

📋 Description

• Adjudicate Long Term Disability (LTD) claims within established timeframes and policy guidelines while maintaining a client-first approach. • Interview claimants and employers to gather relevant information and make fair, evidence-based decisions. • Manage all claims in accordance with client-specific service standards and ensure documentation is accurate and timely. • Utilize available resources to assess diagnoses and treatment plans, liaising professionally with physicians, employers, insurance agencies, and legal representatives. • Draft and deliver written correspondence summarizing claim activity, decisions, and next steps. • Participate in case conference calls with employers and internal team members. • Collaborate closely with the Rehabilitation Coordinator to minimize absence duration and support return-to-work planning. • Maintain strict confidentiality regarding client, corporate, and medical information.

🎯 Requirements

• Minimum 5 years of claims experience in a group insurance or related environment. • Minimum 3 years of experience adjudicating Long Term Disability claims. • Post-secondary degree or diploma, or equivalent combination of education and experience. • Familiarity with medical terminology and disability contract language. • Professional designations such as CEBS, CIP, or LOMA. • Background in a health-related discipline (e.g., Occupational Therapy, Kinesiology, Nursing, Physiotherapy).

🏖️ Benefits

• Generous paid time off — including a minimum of 3 weeks’ vacation and 26 long weekends each year through our much-loved Happy Friday program. • Flexible work options with remote schedules, extended health and dental benefits, RRSP matching, and wellness support — including comprehensive mental health resources. • Clear career paths, personalized learning opportunities, and leadership committed to investing in your growth.