Manager, LTD Claims

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Disability Management Institute

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Disability Management Institute is a Canadian B2B service provider that helps employers and employees manage workplace absence, disability and workers’ compensation claims. For over 20 years DMI delivers early intervention, claims management, rehabilitation and rehab-specialty services, health & safety consulting, stay-at-work programs, mental health services, training and appeals/relief-of-cost support to reduce absence duration, control WCB/claim costs, and support safe return-to-work outcomes.

📋 Description

• Oversee the day-to-day operations of the Long-Term Disability (LTD) claims team • Support Case Managers, Adjudicators, Senior counterparts, and Supervisors to ensure a gold-standard client experience • Collaborate with business leaders on strategic initiatives, staff development, performance improvement, and service delivery enhancement • Meet with internal stakeholders and team members to understand LTD claims processes and challenges • Assess team metrics, workloads, and performance benchmarks • Review processes, coaching initiatives, and training needs, and develop plans for Supervisors, Seniors, and Case Managers • Provide ongoing coaching, mentoring, and leadership guidance • Manage multiple LTD claims teams, including workload distribution, performance tracking, and service-standard adherence • Participate in claims strategy sessions supporting turnaround time, client satisfaction, and resolution goals • Monitor performance through metrics, file reviews, and client feedback • Support recruitment and onboarding and align training with department and organizational goals • Collaborate with business units on policies, procedures, and process improvements • Attend client and partner meetings as needed, representing DMI’s Claims Department • Manage escalated claims and high-risk client concerns through expert adjudication and risk management • Lead strategic claims initiatives, including turnaround-time reduction, resolution-strategy enhancement, and change management • Contribute to organization-wide initiatives aligned with corporate goals

🎯 Requirements

• 7+ years of progressive experience in disability management, preferably with insured blocks of business • 2+ years of supervisory experience supporting a small- to medium-sized team in group benefits or insurance • Completion of post-secondary education in human resources, psychology, social work, kinesiology, nursing, or a related discipline is an asset • Ability to work within DMI’s core business hours • Clear and articulate written and verbal communication • Ability to plan, organize, schedule, prioritize, and meet deadlines • Ability to collaborate effectively with peers and supervisors • Ability to generate innovative approaches and challenge current processes respectfully • Experience with LTD claims operations, performance metrics, file reviews, client feedback, coaching, and process improvement • Ability to manage escalated claims, high-risk client concerns, expert adjudication, and risk management

🏖️ Benefits

• 3 weeks minimum vacation • 26 long weekends a year through the Happy Friday program • Flexible work options including remote and hybrid schedules • Extended health and dental benefits • RRSP matching • Wellness support • Comprehensive mental health resources • Clear career paths • Personalized learning • Leadership committed to investing in employee development • Accommodation during any stage of the hiring process