Support Technician, Level 1/2

Job not on LinkedIn

🕒 September 14

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DistantJob

WebsiteLinkedInAll Job Openings

51 - 200 employees

🎯 Recruiter

👥 HR Tech

☁️ SaaS

Recruitment • HR Tech • SaaS

DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

📋 Description

• Serve as the first point of contact for client issues via phone, email, and automated alerts • Triage tickets by identifying problems, assessing severity, and escalating when needed • Keep clients updated throughout the resolution process • Configure and deploy new workstations • Migrate data and applications • Troubleshoot Windows PCs, servers, and common hardware issues • Support Active Directory, DNS, file/folder security, print servers, and certificates • Monitor and troubleshoot client LAN environments • Assist with endpoint security using BitDefender and Blackpoint • Manage email support using OpenText/AppRiver • Document all work in IT Glue

🎯 Requirements

• 6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or supporting multiple clients simultaneously • Native English speaker; clear and professional client communication required • Availability Monday–Friday, 8 am–5 pm US Pacific Time • Experience communicating with customers via phone, email, and ticketing systems • Hands-on experience with RMM, PSA/ticketing, and documentation platforms, including NinjaOne, Autotask, and IT Glue • Windows OS experience in Workgroup and Domain environments • Ability to set up PCs and migrate data • Working knowledge of Office 365, Adobe, and common Windows applications • Endpoint security and antivirus experience; BitDefender preferred • Familiarity with OpenText (AppRiver) email management platforms • Hardware troubleshooting at the subassembly level, including hard drives, power supplies, and GPUs • Windows Server knowledge including Active Directory, DNS, file/folder security, certificates, and print servers • Virus removal, spam mitigation, and LAN troubleshooting

🏖️ Benefits

• Full-time employment • Remote work arrangement