Senior Technical Deployment Manager

🕒 June 15

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Docebo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

☁️ SaaS

📚 Education

👥 HR Tech

💰 $101.7M Post-IPO Equity - Docebo on 2021-09

SaaS • Education • HR Tech

Docebo is an AI-powered learning platform and enterprise SaaS provider that combines learning management, content creation, skills intelligence, and analytics to help organizations train employees, customers, and partners at scale. Following its acquisition of 365Talents, Docebo emphasizes AI-driven skills intelligence and workforce readiness—connecting learning to business outcomes like ramp time, retention, and revenue. The platform offers integrations, security and compliance features, personalized learning paths, virtual coaching, and a content marketplace to support upskilling, reskilling, compliance training, and customer education across global enterprises.

📋 Description

• Partner with customers from various countries, managing multiple projects concurrently. • Work with customers to identify and document Success Criteria. • Develop/monitor overall implementation schedule (including all functional, customization and integration/technical projects) to meet client objectives. • Scope API needs and define workflows utilizing Docebo’s APIs in order to enable Docebo customers to scope and initiate development effort. • Develop connections to third party platforms and data transfer workflows on Docebo Connect (based on Workato technology). • Develop SQL queries to be installed on customer’s platform as custom reports. • Document project activities to ensure alignment and continuity across the Customer Success, Sales Engineering, and Professional Services departments. • Lend assistance in the configuration and troubleshooting of Docebo integrations and product Add-ons (including Salesforce, Single Sign-on, Web Conferencing tools, etc). • Produce or improve technical documentation to ensure alignment of Docebo personal and Docebo clients. • Prevent, identify, quantify and communicate risks internally and externally. • Manage ongoing implementation, project documentation, and ensure projects and teams stay within utilization and budget targets. • Maintain existing and creation of new best practices and other supporting documentation ensuring successful onboarding of customers.

🎯 Requirements

• Typically 6+ years of relevant work experience. • Typically 4+ years of relevant work experience in a customer facing role in a Saas company. • Minimum of 2+ years of experience in a technical role: Sales Engineer, Technical Trainer, Implementation, System Integration, Support, etc. • Experience working with large accounts in the enterprise space. • At least Bachelor level or equivalent higher education, possibly with a background in technical subjects (e.g. Bachelor of Science or Bachelor of Engineering equivalent). • Experience working with Rest APIs and familiarity with HTTP clients such as Postman for testing web services. • Experience working with large internal/external teams to execute complex technical implementations. • Basic knowledge of SSO protocols. • Intermediate knowledge of middleware automation development (Workato, Zapier, Mulesoft, etc.). • Basic coding ability in at least one programming language. • Basic SQL knowledge. • Proficiency in English language, spoken and written. Business knowledge of other languages (especially Italian, French, German and Spanish) is a plus.

🏖️ Benefits

• Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. • Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. • Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! • Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! • Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long.