Jobber
501 - 1000 employees
Founded 2011
☁️ SaaS
🤝 B2B
SaaS • B2B
Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.
Customer Support Manager – Product Support
🕒 June 15
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Jobber
501 - 1000 employees
Founded 2011
☁️ SaaS
🤝 B2B
SaaS • B2B
Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.
📋 Description
• Manage an initial team of 10-12 individuals and optimize results through effective performance management planning • Identify recurring behavioural patterns across your team and coach to root cause • Navigate escalated customer situations using sound judgment • Build and iterate on performance management frameworks in evolving environments • Drive both qualitative and quantitative results to ensure high customer satisfaction scores • Collaborate with other leaders and departments to provide informed support
🎯 Requirements
• Recent experience managing in a high-volume customer support or contact centre environment • Tested and mature coaching and leadership frameworks • Experience driving impact at scale, beyond immediate direct reports • A track record of ambitious career growth and exceptional customer support • Strong communication and relationship building abilities • A genuine connection to helping small businesses succeed
🏖️ Benefits
• Health insurance • Retirement savings matching • Equity rewards • Annual stipends for health and wellness • Extended health package with fully paid premiums • Dedicated talent development program for career coaching and development
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