VIP Team Lead

🕒 August 11

🇺🇸 United States – Remote

💵 $81.9k - $102.4k / year

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Drive key VIP sales metrics contributing to customer engagement, market share, and net revenue • Manage the VIP customer lifecycle across onboarding, reactivation, account management, and loyalty integration • Coach and develop the VIP team through actionable feedback, regular one-on-ones, and performance-focused support • Partner with VIP leadership to develop and implement sales training programs • Participate in escalations with players and internal departments to resolve complex cases • Execute VIP strategy and implement initiatives to optimize outcomes and achieve goals

🎯 Requirements

• Bachelor's degree in a related field • At least 5 years of sales experience in the Gaming or Hospitality industry • At least 3 years of experience managing a team through communication, coaching, and performance management • Passion for elevating the player experience, solving problems, and creating a positive team environment • Demonstrated success identifying and implementing strategies that improve operational efficiency • Knowledge and experience driving revenue while managing expenses • Ability to manage competing priorities while maintaining focus on key business objectives • Willingness to travel and work nights and weekends • Must be able to obtain and maintain required State Gaming Licenses

🏖️ Benefits

• Bonus • Equity • Benefits as applicable • Guidance through the required gaming license process if relevant to the role