
1001 - 5000 employees
Founded 2004
đĽ Healthcare
âď¸ SaaS
đ Pharmaceuticals
đ° Secondary market on 2021-12
Healthcare ⢠SaaS ⢠Pharmaceuticals
<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.
đ August 27
đ¸ Tennessee â Remote
đľ $21 - $23 / hour
â° Full Time
đ˘ Junior
đĄ Mid-level
đ Pharmacist
đŤđ¨âđ No degree required
đť Ghost score 0%
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1001 - 5000 employees
Founded 2004
đĽ Healthcare
âď¸ SaaS
đ Pharmaceuticals
đ° Secondary market on 2021-12
Healthcare ⢠SaaS ⢠Pharmaceuticals
<Dragonfly Health> is a care-at-home data, technology, and service platform that integrates durable medical equipment (DME) and pharmacy solutions. Formed from StateServ and Delta Care Rx, Dragonfly Health operates a 50-state provider network focused on hospice and post-acute care, using advanced technology and business intelligence to orchestrate orders, deliveries, and improve operational efficiency and patient satisfaction.
⢠Process new prescriptions, refills, and discontinuations accurately ⢠Maintain complete and compliant patient medication profiles ⢠Respond to high-volume inbound calls from hospice partners, prescribers, and clinical staff ⢠Triage and resolve routine service inquiries, escalating complex issues appropriately ⢠Deliver exceptional customer service through clear communication and active listening ⢠Apply de-escalation techniques in urgent or emotionally sensitive situations ⢠Meet service level, quality, productivity, and documentation standards ⢠Utilize pharmacy systems and internal tools to manage workflows and document activity ⢠Identify service issues and partner with operations leadership on resolution ⢠Participate in training, system updates, and continuous improvement initiatives ⢠Support hospice pharmacy operations, patient safety, and timely care
⢠Experience as a Pharmacy Technician in a healthcare setting ⢠Minimum of 2 years of recent pharmacy technician experience ⢠High school diploma or better ⢠CPhT or EXCPT Pharmacy Technician certification required ⢠Working knowledge of Microsoft Office Suite ⢠Clear and effective verbal communication ⢠Strong verbal and written communication skills with a calm, empathetic approach ⢠Ability to manage multiple priorities in a fast-paced, call-driven environment ⢠Experience working with pharmacy systems, patient records, or workflow platforms ⢠Customer-focused problem-solving ability ⢠Ability to handle sensitive patient and clinical information confidentially ⢠Strong organizational skills and attention to documentation standards ⢠Ability to collaborate effectively with pharmacists and peers
⢠Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.) ⢠Growth Opportunity and Career Advancement ⢠Agile and Adaptable team culture ⢠Innovative and revolutionary technology solutions ⢠Continuous learning and skill development opportunities
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