Customer Evidence Manager

🔥 14 hours ago

🇨🇦 Canada – Remote

💵 $142.8k - $193.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dropbox

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2007

💼 Consulting

🏭 Manufacturing

📦 Logistics

Consulting • Manufacturing • Logistics

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

📋 Description

• Own and drive the customer-proof infrastructure powering Dropbox’s managed sales motion • Set the creative and editorial direction for customer evidence • Direct agency partners producing customer-proof assets • Identify advocates, coordinate outreach with account teams, manage consent and approvals, record participation preferences, and avoid customer fatigue • Maintain the evidence taxonomy, freshness, and discoverability of the asset library • Manage the sales content library in Highspot, Deeto, or a comparable platform • Organize assets by deal stage, customer profile, vertical, and product; enforce freshness standards and identify content gaps • Run recurring Sales–Marketing feedback sessions to understand seller needs and prioritize new evidence • Ensure relevant proof reaches sellers at the appropriate deal stage and track evidence utilization • Partner with Marketing Operations to build Salesforce campaign attribution and reporting • Measure evidence’s influence on pipeline, win rate, and sales-cycle velocity • Provide monthly reporting to Sales and Marketing and maintain a pipeline of customers at each evidence-development stage • Partner with Sales, Customer Success, Campaign Enablement, and product teams across Dropbox products and solutions

🎯 Requirements

• 8+ years in B2B content marketing, customer marketing, or sales enablement — ideally spanning all three • Demonstrated experience building and operating a customer evidence, case-study, or advocacy program used by sellers in live sales cycles • Strong command of complex B2B sales cycles and evidence needed at each stage, from discovery and evaluation through procurement and legal review • Direct experience partnering with account executives and SDRs to produce commercially effective content and enablement • Creative/editorial background with strong instincts for compelling customer stories and credible social proof • Ability to set the creative/editorial bar, write briefs, direct and manage agency partners, and edit to a high standard • Ability to manage multiple stories and stakeholders simultaneously