Member Account Executive

Job not on LinkedIn

🕒 Yesterday

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dry Farm Wines

WebsiteLinkedInAll Job Openings

11 - 50 employees

🍽️ Food & Beverage

🛍️ eCommerce

Food & Beverage • eCommerce

Dry Farm Wines is an online wine club that curates the highest quality natural, clean, and healthy wines from small, organic and biodynamic family farms from around the world. They focus on providing extraordinary natural wine that is always organic, sugar-free, and low in alcohol. The company emphasizes health and wellness, conducting lab tests on every wine to ensure purity, making them suitable for various dietary preferences such as Paleo, Low-Carb, and Ketogenic.

📋 Description

• Serve as the primary customer contact across phone, email, text, and live chat • Deliver thoughtful, educated, personalized customer communication • Collaborate with the hospitality team to surface customer feedback, trends, and insights to the Director of Hospitality • Represent the Dry Farm Wines brand consistently and with integrity • Proactively anticipate customer needs and resolve issues efficiently • Handle sensitive or complex customer situations professionally • Act as lead copywriter for the Hospitality Team and supporting departments • Speak confidently about Dry Farm Wines, its wines, sourcing philosophy, and brand values • Educate customers about wines in an approachable way • Stay current on portfolio, seasonal offerings, and product updates • Participate in team meetings and contribute customer-experience insights • Utilize Zendesk and other platforms, including tags and workflows • Identify operational patterns and inefficiencies and suggest improvements • Adhere to and refine team SOPs • Use customer history and preferences to deliver personalized experiences

🎯 Requirements

• Minimum 4 years of experience in a high-caliber hospitality environment (Michelin-starred restaurant, luxury hotel, fine wine retail, or equivalent) • Basic knowledge of wine, including production, regions, natural and biodynamic farming, and food pairing • Demonstrated ability to communicate in a polished, educated, and approachable manner, both written and verbal • Experience working in a remote or distributed team environment is a plus • Ability to manage high volumes across multiple communication channels simultaneously without sacrificing quality • Emotional intelligence and ability to meet customers with patience and empathy • Problem-solving under pressure • Strong attention to detail • CRM, ticketing system, and remote communication tool fluency • Critical thinking skills • Ability to work Monday-Friday, 12pm-8pm EST during the initial 90-day training period • Ability to work Wednesday-Saturday, 11am-7pm EST after training

🏖️ Benefits

• Above Market Compensation • Distributed Work Model with a limited in office policy • 4-day work week • Unlimited pure Organic Artisan Wines • Generous 401k, Profit Sharing, and Defined Benefit plans available • Paid gym stipend • Huge opportunities to expand your responsibilities and position as the company continues to rapidly grow • Opportunity to connect with an exceptional and talented team • Any expenses are hosted by us for the in-person working interview/socials