Business Development Manager

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🕒 May 28

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DSV - Global Transport and Logistics

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🚗 Transport

🤝 B2B

Transport • B2B

DSV - Global Transport and Logistics is a global freight forwarding and logistics company providing air, sea, road and rail transport, contract logistics, warehousing and value-added supply-chain services. It operates a large worldwide network of offices and logistics facilities, offers digital tools and connectivity (myDSV, tracking, APIs/EDI) for booking and shipment visibility, and serves industry verticals such as healthcare, automotive, aerospace and consumer goods while pursuing sustainability and innovation initiatives.

📋 Description

• Process all Pharma/Healthcare shipments, coordinating the movement and monitoring while in route • Handling shipments from start to finish, ensuring compliance with DSV policies as well as Pharmaceutical and government regulations • Serve as the primary point of contact for customers and provide the highest level of customer service • Efficiently process all inbound and outbound requirements before or within agreed time frames • Direct communication with customers, overseas offices, airlines or ocean carriers and truckers • Daily management and coordination of shipments • Collaborate and cooperate with overseas offices/agents to organize air and ocean shipments • Establish and coordinate schedules with carriers and tender/dispatch shipments • Create/prepare shipping documents as required • Work with customs brokers and customs agencies to arrange customs clearance/release for import shipments • Track and trace all shipments • Prepare and publish reports, as required • Proactively identify problems and swiftly implement the appropriate solutions • Regular communication with customers on shipment updates, issues and resolution • Confirm rates and service levels with carriers • Responsible for reconciling payables and vendor invoice approvals • Prepare quotes for clients and other network offices/agents • Evaluate shipments, consolidate loads, select most cost-effective method of pick up and/or delivery • Investigating non-conformities and working with Quality teams to develop corrective actions • Ensure all DSV KPIs met throughout the movement of the shipment

🎯 Requirements

• A minimum of three years international transportation industry experience • Education in supply chain logistics, international transportation, or a related field of study • CIFFA certificate, an asset • Pharmaceutical certification (GDP/GMP), DSV Pharma QMS, etc. an asset • Authorized Cargo Representative (ACR) designated status, an asset • Good command, both verbal and written, English skills • Ability to create collaborative engagements and active listening • Service oriented and able to resolve customer grievances • Strong interpersonal skills, building professional relationships internally and externally • Strong problem-solving skills and analytical skills • Ability to multi-task, plan, prioritize and manage time effectively in order to meet goals and achieve results • Both a team builder and a team-player • Excellent organizational and time management skills

🏖️ Benefits

• DSV encourages inclusivity and is committed to diversity in the workplace • Work with candidates with disabilities throughout the recruitment process • Health and safety programs