Legacy Platform Support Engineer

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🕒 4 days ago

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Dura Digital

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🤖 Artificial Intelligence

🤝 B2B

SaaS • Artificial Intelligence • B2B

Dura Digital is a company founded by Fernanda Badano that specializes in helping clients digitally transform their businesses. The company offers a comprehensive range of services, including human-centered design, advanced engineering, and artificial intelligence solutions. With a commitment to innovation and a dual-shore studio model, Dura Digital focuses on making the digital future a reality for its clients. Headquartered in Seattle, USA, with offices in Montevideo, Uruguay, and Edmonton, Canada, the company leverages local tech talent to deliver end-to-end solutions that address the evolving challenges and opportunities presented by generative AI technologies.

📋 Description

• Support, maintain, and enhance legacy applications built with VB.NET and SQL Server. • Troubleshoot production issues across connected application and operational environments. • Investigate incidents, identify root causes, and implement effective long-term solutions. • Support Windows Forms desktop applications and Windows service-based applications. • Write and optimize T-SQL queries, stored procedures, and database scripts. • Monitor and troubleshoot integrations with OPC services and other IT/OT systems. • Diagnose issues involving Windows operating systems, RFID scanners, printers, FTP processes, and other connected devices. • Collaborate directly with end users to understand issues, communicate progress, and validate solutions. • Participate in application deployments, testing, production validation, and ongoing system improvements. • Maintain technical documentation, support procedures, and application knowledge. • Work closely with business, technical, and operational teams to ensure application reliability and continuity.

🎯 Requirements

• Professional experience supporting and maintaining enterprise applications in production environments. • Hands-on experience with VB.NET. • Strong experience with Microsoft SQL Server and T-SQL. • Experience supporting Windows Forms desktop applications and Windows services. • Strong troubleshooting and root cause analysis skills. • Experience working with Windows operating systems and connected technical environments. • Ability to communicate directly and effectively with end users and client stakeholders in English. • Experience working with incident management, production support, and application maintenance processes. • Proficiency with version control tools such as Git. • Experience working in Agile environments and with tools such as Jira or Azure DevOps. • Experience with IT/OT integrations and OPC services (Nice to have). • Experience supporting industrial, manufacturing, logistics, transportation, or operational systems (Nice to have). • Familiarity with RFID scanners, printers, FTP processes, and hardware-integrated applications (Nice to have). • Knowledge of wholesale loading and shipping processes for rail or truck transportation (Nice to have). • Experience with application monitoring, deployments, and production validation (Nice to have). • Familiarity with ServiceNow or similar incident management platforms (Nice to have).