Vice President, Revenue Execution

Job not on LinkedIn

September 21

Apply Now

Receive Emails with Similar Jobs

Durst Kerridge

WebsiteLinkedInAll Job Openings

Legal

Durst Kerridge is a Cincinnati, Ohio-based law firm renowned for its expertise in high-stakes litigation and appellate advocacy. Founded by a dedicated team of attorneys, the firm represents corporate and individual clients from across the U. S. and globally in complex civil litigation and arbitration cases that occur in Ohio. Specializing in a wide array of legal areas such as injunctions, partnership disputes, employment law, breach of contract, fraud, and quiet title actions, Durst Kerridge is known for its innovative, relentless pursuit of top results inside and outside the courtroom. The firm is also recognized for providing outstanding local counsel services for out-of-state attorneys, showcasing mastery, innovation, and deep client focus in its practice.

2 - 10 employees

📋 Description

• Ensure exceptional client experiences post-sale and execute core client marketing strategies and campaigns. • Lead cross-functional teams to manage revenue forecast and drive retention, expansion, and customer lifetime value (CLV). • Report directly to the CEO and act as executive sponsor for key client relationships, managing escalations and C-level interactions. • Develop and execute comprehensive client success strategy across client segments including onboarding, engagement, renewals, and expansion. • Hire, mentor, and manage Client Success Managers and support staff to ensure scalable operations. • Monitor client health metrics (NPS, CSAT, churn rates, product adoption) to mitigate risks and identify upsell opportunities. • Define and lead product innovation strategy, including market research, ideation, and roadmap planning; translate client feedback into prioritized development initiatives. • Oversee end-to-end new product development from concept validation, prototyping, beta testing, launch, and post-launch iteration while managing timelines and budgets. • Conduct competitive analysis and client interviews to identify opportunities for innovation (e.g., AI integrations) and integrate into the 3-5 year product vision. • Measure product success through KPIs like time-to-value, adoption rates, and ROI; lead product-related client pilots and co-development projects. • Manage the monthly revenue forecast process and collaborate with teams to develop strategies to hit revenue plans. • Optimize processes and tools to scale operations and ensure compliance with data privacy, marketing, and relevant banking/insurance regulations. • Represent the company at industry events, client conferences, and thought leadership opportunities.

🎯 Requirements

• 10+ years in client/customer success, product management, or related field, with 5-7 years in senior leadership roles. • Proven track record in scaling teams to performance, driving retention/expansion of clients and launching successful new products. • Experience in both client-facing roles and product development. • Bachelor’s degree in business, marketing or related field; MBA or advanced degree preferred. • Certificates in Customer Success or Product Management are a plus. • Strategic mindset with strong analytical abilities to leverage data for decision-making and forecasting. • Exceptional leadership and people management skills, with experience building and motivating diverse teams. • High emotional intelligence (EQ), empathy, and communication skills for C-level client interactions and internal influence. • Deep knowledge of business models and product lifecycle management. • Proficiency in tools like Salesforce, Asana, or similar for client management and product tracking. • Business development acumen, including experience in revenue growth, churn reduction, and innovation roadmapping. • Ability to thrive in a fast-paced, ambiguous environment with a passion for customer outcomes and product excellence. • Willingness to travel up to 20-30% for client meetings and team offsites.