Bilingual Customer Service Representative – Automotive

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EBlock

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eCommerce • Automotive • Marketplace

EBlock is an online dealer-to-dealer auction platform that enables automotive dealers to buy and sell vehicles quickly and efficiently. By combining digital and physical auction experiences, EBlock empowers dealers with exclusive features like real-time bidding, detailed condition reports, and powerful inventory tools to enhance their buying and selling strategies. The platform allows dealers to access thousands of vehicles through live and timed auctions, ensuring they can move inventory faster, regardless of location.

501 - 1000 employees

🛍️ eCommerce

🏪 Marketplace

📋 Description

• Answer incoming customer support phone calls and emails to provide first-level customer service and resolution. • Resolve support issues quickly and effectively, escalating to the sales team, support manager, or technical team members when necessary. • Produce clear, concise, and timely written records of calls and emails in a customer case tracking system to manage inquiries and issues. • Identify and document recurring customer issues to determine standardized workarounds and contribute to the knowledge base. • Maintain hands-on knowledge of the company’s products and systems. • Complete quality-control cases assigned to developers, web developers, and designers.

🎯 Requirements

• Required languages: English and French • Minimum: high school diploma. College or university diploma preferred. • Strong analytical, problem-solving, and troubleshooting skills. • Ability to prioritize and meet deadlines while remaining flexible. • Experience with ticketing systems or helpdesk software (preferred). • Working knowledge of the WordPress CMS platform or other CMS platforms (preferred). • Strong understanding of Windows and macOS operating systems and basic networking concepts (preferred).

🏖️ Benefits

• Competitive salary • Competitive bonus plan • Paid time off • Participation in our employee benefits programs and life insurance • Ongoing learning and development • An outstanding company culture • And more!