Customer Success Manager – State Manager

🕒 4 days ago

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eDynamic Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

📚 Education

Education

eDynamic Learning is North America’s largest publisher of middle and high school career and technical education (CTE) and elective courses, offering more than 250 online courses. Founded by a classroom teacher, the company is dedicated to providing equitable and accessible instructional materials, including full-course curricula for grades 6-12 and supplemental resources to prepare learners for life after graduation. eDynamic Learning supports teachers in helping students explore interests and career options, while developing essential skills through CTE and life readiness programs.

📋 Description

• Provide customer service to end users of the platforms • Respond to customer emails, phone calls, and other communications from end users • Attend and present at National and State conferences • Increase growth in product usage across the assigned state(s) • Build and maintain relationships with end users • Schedule and deliver professional development sessions with end users and prospective clients • Document and maintain records of activities and communications with end users • Build and execute strategic plans to enhance and maintain efforts on a statewide basis • Build partnerships with related organizations such as ACTE, NSTA, and other STEM/Workforce Development organizations • Assist in preparing semi-annual progress reports to major customers

🎯 Requirements

• Minimum 2 years of Customer Success experience • Excellent writing and communication skills • Experienced presenter with dynamic presentation skills • Minimum 2 years of experience using a CRM, preferred • Proficient with office applications such as Google Apps, Zoom, and Microsoft Office • Experience in teaching, counseling, education management in K-12 education, or workforce development • Overall knowledge in STEM, computer science education, or workforce development, preferred • Applicable college or post-secondary credential or teaching certificate

🏖️ Benefits

• Professional development • Flexibility in scheduling • Remote work opportunities