Inside Sales Representative – Bilingual (Fr/Eng)

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EEOC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

🏛️ Government

📋 Compliance

🌍 Social Impact

Government • Compliance • Social Impact

EEOC, the U. S. Equal Employment Opportunity Commission, is an official government organization dedicated to enforcing federal laws prohibiting employment discrimination. They handle various types of employment discrimination including those based on race, color, religion, sex, national origin, age, disability, and genetic information. The EEOC provides guidance, collects data, and takes legal actions to prevent discrimination in workplaces across America. Their services include mediation, legal enforcement, and educational outreach. They work closely with federal agencies, small businesses, and provide resources to employees and employers alike to promote fair employment practices.

📋 Description

• Conduct outbound phone sales calls to established customer base, promoting sales of new and existing products & services. • Conduct daily maintenance of CRM database to ensure all customer/account information is accurate and current. • Perform analysis of individual customer base to determine causes for customer growth and/or decline • Continuously augmenting your product and industry knowledge through company and supplier training and self-directed learning. • Provide front-line incoming phone queue support, including technical support • Proper entry of quotes and orders. • Serve as the initial point of contact for all customer service-related issues/concerns • Build long-lasting business relationships with the customer base • Maintain daily phone metric standards established by the management team • Provide a positive customer service experience that includes anticipating and evaluating the customer's needs while answering questions about parts, pricing, product availability, and company services. • Provide relevant information on warranties, price, quality of parts, delivery times, and payment methods. • Accurately complete supporting order documentation • Cultivate new business by prospecting and developing relationships with potential customers. • Contact customers with unit prices, shipping date, anticipated delays, and any additional information as needed. • Advise the customer on substitution or modification of the part when the part requested is not available. • Process orders -- perform order entry, review orders for correct handling, pricing, quantities, and shipping data. • Independently evaluate criteria and propose an appropriate price for parts • Assume other duties as assigned.

🎯 Requirements

• 1+ years of related applicable call center experience. • HS Diploma or equivalent. • Solid Microsoft Office experience • Strong time management and organization skills • Strong written and verbal communication skills • Demonstrates attention to detail and accuracy in work assignments. • Ability to communicate effectively and tactfully with customers • Ability to thrive in a group/team environment • Flexible to work variable schedules, if needed. • Ability to work under pressure comfortably. • Ability to travel, up to 10%, for customer visits or trade shows • Will show up on time, as scheduled

🏖️ Benefits

• Health & Wellness Benefits - Medical, Dental, Vision, and more to support your physical and mental well-being • Retirement Savings Plan (RSP) with a generous company match • Paid Time Off & Holidays • Expanded Employee Assistance Program (EAP) resources through GreenShield+ • Tuition Assistance Program • Employee Referral Bonus Program • Exclusive Employee Discounts • Company-paid training • Company-provided uniforms • Ongoing training, internal growth, and leadership development