Engagement Advisor

🕒 June 29

🇺🇸 United States – Remote

💵 $90k - $105k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality. • Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers. • Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth. • Proactively identify customer needs, challenges and expectations as well as seek out opportunities for process improvements internally. • Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines. • Use data and reports to identify trends within your customer base. • Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 2-3 years of experience in a customer-facing success role • Project management experience required • Highly collaborative, organized, and execution-oriented with strong presentation skills • Strong desire to build relationships with your customers and serve as an advisor of their onboarding process • Exceptional written and oral communication skills that display professionalism • Process-oriented mindset with a high level of attention to detail • Ability to work with a large customer base and engage with your book of business by deploying strategic technology. • Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.

🏖️ Benefits

• Health insurance • Paid time off