Principal, Key Accounts

🕒 September 23

🇺🇸 United States – Remote

💵 $155k - $185k / year

⏰ Full Time

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Elation Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2010

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Software as a Service (SaaS)

Elation Health is a company that provides a clinical-first electronic health record (EHR) platform designed for primary care practices. Their platform, which includes AI-powered features like Note Assist, aims to enhance patient care by streamlining clinical workflows and improving efficiency. Elation Health serves small to medium-sized practices, direct care providers, and enterprises, offering services such as medical billing software, telehealth, and patient engagement tools. With a focus on better patient-provider relationships and exceptional care, Elation Health supports over 32,000 clinicians in advancing their medical practices.

📋 Description

• Own the end-to-end success and growth of a portfolio of Elation's largest, most strategic accounts, including gross revenue retention, net revenue retention, and expansion ARR • Develop and execute account plans aligned with customer business goals, organizational dynamics, and clinical priorities • Identify and manage retention risks, escalating cross-functionally and setting clear external expectations • Build and maintain trusted relationships with C-suite and senior decision-makers, including CMOs, CEOs, COOs, and clinical leaders • Serve as a strategic advisor on long-term care delivery and business goals • Lead executive business reviews to drive alignment, demonstrate value, and create expansion opportunities • Identify, develop, and close upsell and cross-sell opportunities with Sales • Translate customer challenges and workflows into business cases for expanded Elation adoption • Advocate for customer needs with Product, Engineering, and Operations • Partner with Sales, Marketing, and Service teams across the customer lifecycle • Contribute to enterprise customer engagement frameworks and playbooks • Own book-of-business metrics, including health scores, usage trends, risk signals, and expansion pipeline • Communicate account status, risks, and opportunities to senior leadership • Maintain rigorous account documentation

🎯 Requirements

• 8+ years in Customer Success, Strategic Account Management, or Consulting • At least 3 years managing enterprise or key accounts at a SaaS company • 3+ years of experience in healthcare strongly preferred • Deep familiarity with primary care organizations, physician group dynamics, or health system operations strongly preferred • Demonstrable track record of retaining and growing complex, multi-stakeholder accounts • Experience selling or co-selling expansion • Comfort in commercial conversations and partnering closely with Sales • Executive presence and credibility with C-suite leaders, including CMOs and CFOs • Strong business acumen and ability to connect customer outcomes to business value using data • Bias toward action, ownership, and candor • Clear communication, including in difficult situations • Genuine curiosity about AI in healthcare and ability to discuss AI credibly with clinical and operational leaders

🏖️ Benefits

• Bonus opportunity • Equal opportunity and commitment to a diverse and inclusive work environment

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