Client Delivery Manager

Job not on LinkedIn

🔥 12 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EMASON

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

🏢 Enterprise

💼 Consulting

B2B • Enterprise • Consulting

EMASON is a technology solutions and services firm that develops and deploys high-scale mobile, server-side and hardware solutions for enterprises across the Asia Pacific region. It provides end-to-end services — web advisory and evaluation, design, development, deployment, maintenance, and outsourced resourcing — and tailors solutions to client requirements across industries such as telecommunications, manufacturing, finance and media. EMASON emphasizes practical, standards-driven advice and will decline projects it cannot meet to acceptable standards.

📋 Description

• Develop and maintain strong client relationships by understanding business objectives, operational challenges, priorities, and use of CLARIFIRE • Serve as the overall account owner and central point of contact for client communications, support needs, projects, and escalations • Lead recurring client meetings and quarterly account reviews focused on current priorities, the account roadmap, system adoption, and opportunities for improvement • Orient and train clients on CLARIFIRE functionality and partner with subject matter experts to maintain user support, training, process, workflow, release, and account documentation • Leverage approved AI tools to improve efficiency, quality, and consistency in client communications, documentation, analysis, and other job-related deliverables while following company security and data privacy requirements • Identify trends, recurring issues, process improvements, and opportunities for enhancements or additional CLARIFIRE services • Monitor account health, open requests, service-level commitments, project status, risks, and dependencies; provide clear updates to client and Clarifire management • Maintain complete and current records of client requests, decisions, action items, tickets, and delivery status • Coordinate implementations, enhancements, and other client initiatives with Business Analysis, Application Support, Development, Quality Assurance, and Project Management teams to support timely delivery

🎯 Requirements

• Ability to manage multiple priorities, deadlines, and client expectations in a fast-paced environment while maintaining accuracy and follow-through • Strong client relationship skills with the ability to communicate effectively with client contacts, leadership, and cross-functional internal teams • Effective presentation and communication skills • Strong analytical and problem-solving skills, including the ability to clarify incomplete information, identify root causes, and communicate practical solutions • Self-directed, collaborative, and committed to continuous learning and improvement • Bachelor’s degree or an equivalent combination of education and relevant experience • 3+ years of experience client delivery, client success, application support, project delivery, business analysis, or a related role in a technology-driven environment • Proficiency in Microsoft Office, including Excel, Word, Outlook, and Teams • Experience with software applications, workflow or process automation, and ticketing systems preferred • Financial Services/Mortgage Industry experience preferred

🏖️ Benefits

• Travel required, approximately 20% annually

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