Bilingual Customer Success Representative – Mandarin, Cantonese, English

🕒 July 16

🇨🇦 Canada – Remote

💵 CA$20 / hour

⏳ Contract/Temporary

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Embark Student Corp.

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

💸 Finance

👥 B2C

Education • Finance • B2C

Embark Student Corp. is a company dedicated to helping families plan and save for their children's post-secondary education. It offers a range of Registered Education Savings Plan (RESP) products and tools, including the Embark Student Plan, which provides tools to track, manage, and grow educational savings. The company also offers additional resources such as a career and school matcher, RESP calculator, and education planning insights to facilitate the educational journey of students. Embark aims to make the path to higher education easier with a variety of financial literacy resources and digital tools. Their offerings include special promotions, such as sign-up bonuses and referral incentives, to encourage education savings.

📋 Description

• Deliver exceptional customer experiences to Embark customers and prospects • Identify customer needs and provide the best solution or guidance in customers’ best interests • Serve as a subject matter expert for RESP and assist with RESP-related services over phone, email, and online chat, including contributions, payments, and general account inquiries • Guide customers toward digital and self-service options and refer new customers to Sales teams or licensed specialists when appropriate • Take ownership of challenges, identifying gaps and opportunities to keep customers on track • Enhance and improve the overall customer experience • Organize customer information to ensure accuracy, completeness, and confidentiality • Support teammates, fill in for absences, and lead important projects as needed • Support customers during Customer Success Centre hours: Monday–Thursday, 9 a.m.–8 p.m., and Friday, 9 a.m.–6 p.m. Eastern Time; schedule may vary by week

🎯 Requirements

• One year of experience providing excellent customer service and/or working in a customer support department • Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone. • Well-organized and detail-oriented, with solid record-keeping skills needed to work with customer tracking systems. • Excellent organizational and time management skills; ability to multitask in a fast-paced environment. • Strong analytical and problem-solving skills • Proficient with Microsoft Office 365 • Flexibility to meet the needs of the Customer Success Centre • Fluent in Chinese (Mandarin or Cantonese) and English