Mid-level Support Analyst, Advanced English/Spanish

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October 21

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Spread Tecnologia

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B2B • Media • eCommerce

Spread Tecnologia is a company dedicated to providing a comprehensive collection of emojis for various devices, including iOS and Android. They offer an easy-to-use platform for searching, copying, and pasting emojis, along with detailed meanings and examples of emoji usage. The company focuses on enhancing the way users communicate through emojis, continuously working to introduce new features and collections.

1001 - 5000 employees

Founded 1983

🤝 B2B

📱 Media

🛍️ eCommerce

📋 Description

• Provide proactive and reactive technical support to users in Windows and Linux environments • Monitor and manage incidents using IT Service Management tools, preferably ServiceNow • Apply IT governance best practices based on ITIL, COBIT, CMMI, PMBOK and BSC • Ensure information security, including knowledge of protection against viruses, malware, worms, antivirus, firewalls and anti-spyware • Create and maintain incident records, performance reports and documentation in SharePoint, OneDrive and other Microsoft Office tools • Support solutions offered by the provider in accordance with the contract scope • Assist in implementing training and support best practices for the team

🎯 Requirements

• Bachelor's degree in IT or related fields • Experience in technical support with a focus on IT governance • Solid knowledge of ITIL (minimum), COBIT, CMMI and PMBOK • Experience with ServiceNow or similar incident management tools • Knowledge of Windows and Linux, security applications and data protection concepts • Proficiency in editing documents, spreadsheets and presentations in the Microsoft Office suite • Advanced/Fluent English • Advanced/Fluent Spanish

🏖️ Benefits

• 100% remote work, depending on the contract model • Certifications such as ITIL, COBIT, PMP or similar