Customer Support Associate

🔥 5 hours ago

🇺🇸 United States – Remote

💵 $20 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🚗 Transport

🏪 Marketplace

💰 $358k Early Stage VC on 2022-10

Transport • Marketplace

Empower is a decentralized rideshare platform that lets drivers set their own rates and receive 100% of the fare (Empower takes zero commission). The service offers driver and rider mobile apps, enables riders to request favorite or same-gender drivers for safety, and advertises lower average rider costs (about 20% less than competitors). Empower emphasizes driver-focused features (local customer support, business tools, subscription-based model) and reports metrics such as 35M+ rides, 1M+ riders, and $600M+ driver earnings. The company positions itself as returning transportation decisions to drivers and riders rather than providing transportation directly.

📋 Description

• Maintain a comprehensive understanding of the Empower platform, including both the driver and rider mobile applications • Ensure timely correspondence with customers via phone and email • Identify customer needs and address their problems with a positive attitude • Escalate issues and trends that require broader attention • Prepare and present product/service recommendations to decrease the volume of customer issues in the future

🎯 Requirements

• 1 year of customer support experience • Detail-oriented, high-energy, driven problem-solver with an exceptional work ethic and a desire to be part of a team disrupting the status quo • Polished written and verbal communication skills • Strong organizational skills and the ability to multitask • Proficiency in CRM software and ticketing systems such as Zendesk • Team-first mentality and a professional attitude • Flexible schedule, requiring weekend shifts • Patience when handling tough situations • Startup (all-hands-on-deck) approach • Successful applicants must complete a background check • Preferred: Experience in a customer support role or call center environment • Preferred: Experience at a startup or in a similarly intense environment • Preferred: Familiarity with the for-hire transportation industry and gig economy

🏖️ Benefits

• Equity • Performance-based bonus • Competitive benefits package • Work from home • Being part of a great team to better the lives of gig workers

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