Implementation Support Specialist – Special Projects

Job not on LinkedIn

🔥 6 hours ago

⛰️ Colorado, Florida, +3 more states – Remote

⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote

💵 $60k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Rendever

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🥽 AR/VR

🏥 Healthcare

🤝 B2B

AR/VR • Healthcare • B2B

Rendever is a company that uses virtual reality to overcome social isolation for older adults by delivering shared, social VR experiences and therapeutic programs. The platform is built for senior living communities, healthcare organizations, and individuals, offering features such as customized reminiscence therapy (revisiting meaningful places), live synchronized programming, family engagement tools, and a movement-focused product (RendeverFit®) to reduce fall worry. Rendever emphasizes research-backed outcomes—federally funded studies and pilot research cited on their site—and provides deployment support and ongoing engagement services to scale VR across care communities.

📋 Description

• Support the setup and deployment of study systems, including tracking system deliveries and scheduling training calls • Serve as the first point of contact for inbound technical support requests from study participants, caregivers, and care teams • Troubleshoot requests through resolution and communicate solutions and next steps clearly and accessibly • Write and deliver bug logs detailing reproduction steps, system impact, and issue severity • Collaborate with Research, Community Engagement, and Product teams to resolve technical issues and integrate feedback into the product roadmap • Manage communications with communities, participants, and families • Shadow the experienced VR Support Specialist during the first six months • Assist with participant training and transition to primarily supporting study participants and care teams

🎯 Requirements

• Customer service skills to support customers and resolve technical problems • Planning and organization skills for system deliveries, training calls, and support requests • Excellent listening and verbal communication skills • Strong technical support skills • Familiarity and interest in helping others use computers and other technology remotely • Passion for understanding new technology • Ability to troubleshoot VR hardware and software issues • Time management skills to prioritize support requests, training calls, and system setup • Problem-solving skills to diagnose technical issues, guide users through solutions, and escalate concerns when necessary

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Short Term & Long Term Disability • Work From Home • Stock Option Plan

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