Customer Service Manager

Job not on LinkedIn

🔥 7 hours ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Got Bugs? Termite and Pest Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

👥 B2C

B2C

Got Bugs? Termite & Pest Solutions is a locally owned, family-operated pest control company serving North Metro Atlanta since 2006. The company provides residential and yard pest management services including home pest control plans, termite control, bed bug treatments, mosquito control, flea & tick control, fire ant control, and rodent removal, with recurring programs starting around $35/month and satisfaction guarantees. Got Bugs? highlights fast local service, special offers, multiple locations in Alpharetta and Cumming, strong customer reviews (4. 9/5 from 622 reviews), and educational blog content for local pest issues.

📋 Description

• Manage and support the virtual CSR team, who also serve as the inside sales team • Hire, onboard and train new CSRs • Lead daily morning huddles, team meetings and regular one-on-ones with direct reports • Monitor and grade calls to ensure script adherence and service quality • Track sales numbers and monitor KPIs, running reports for leadership review • Handle escalated customer issues and complaints • Manage inbound calls and leads, stepping in on the phones to support the team as needed • Oversee CRM and software usage to ensure accuracy and efficiency • Manage lead follow-up and response to inbound inquiries, emails and texts • Assist with internal process and procedure documentation • Manage schedules, time-off requests and weekend coverage for the team • Lead ongoing team training and development • Collaborate with leadership on customer service and sales goals • Lead the daily morning meeting with the department and maintain constant team contact throughout the day

🎯 Requirements

• 3+ years prior management or supervisory experience in customer service, inside sales or a call center environment required • Previous experience managing a remote team strongly preferred • Home services, pest control, roofing, HVAC, plumbing or similar industry experience preferred • Must be based in the United States • Available to work Monday through Friday 8 a.m. to 5 p.m. EST with occasional weekend availability as needed • Strong coaching and communication skills with the ability to motivate and develop others • Comfortable analyzing data and using it to guide decisions and improve team performance • Strong proficiency with CRM systems and office software • Must be able to communicate clearly and professionally in English in a way that is easily understood by our customers and team • Highly organized with strong attention to detail and the ability to prioritize in a fast-paced environment • Proactive problem-solver who can work independently and take ownership of outcomes • Customer service oriented with a genuine commitment to resolving issues professionally

🏖️ Benefits

• Fully remote work arrangement • Ongoing team training and development

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