Software Licensing Help Desk Specialist

🕒 October 8

🇺🇸 United States – Remote

💵 $22 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Empower AI

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1989

🎖️ Defense

🏥 Healthcare

📦 Logistics

Defense • Healthcare • Logistics

Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.

📋 Description

• Monitor the software licensing mailbox and respond to all requests • Process service requests according to performance standards • Complete and document user, machine, and product information • Communicate software standards to end users • Create or assist with software, asset management, and change management requests • Route end-user software requests to appropriate stakeholders • Work with resellers to obtain software licensing information • Coordinate with sites on complex software deliveries • Support resolution of IT service request issues from software orders • Develop and update internal tools for software contract management • Maintain license keys and software installation packages • Provide updates to end users and enterprise software distribution groups • Provide keys and installation packages to end users and provisioning support personnel

🎯 Requirements

• 0–5 years of experience • High school diploma • Experience as a remote worker demonstrating time management and self-discipline • Cultural change management and Agile mindset • Ability to provide technical assistance to computer users • Ability to answer questions and resolve computer problems in person, by telephone, or electronically • Knowledge of computer hardware and software, including printing and installations • Ability to work independently in a full and/or partial remote environment with limited supervision • Ability to communicate effectively in oral and written forms with all levels of staff and clients • Ability to apply comprehensive knowledge to key tasks and high-impact assignments • Ability to maintain a safe home workspace aligned with information security policies • Ability to communicate via phone, video chat, and written communication using a keyboard • Ability to appear on camera for meetings and protect proprietary company and customer information

🏖️ Benefits

• Remote work environment • No travel required • Reasonable accommodation for individuals with disabilities • Military-friendly employer and support for active-duty and veteran employees