Customer Success Manager

Job not on LinkedIn

🕒 July 17

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Nebraska – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🦀 Maryland – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Energage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

☁️ SaaS

👥 HR Tech

💼 Consulting

💰 $15M Venture Round on 2017-10

SaaS • HR Tech • Consulting

Energage is a company specializing in empowering workplaces to enhance their culture and brand as employers of choice. They offer a unified SaaS platform that aids organizations in recruitment, retention, and competitive positioning through effective employee engagement. Energage provides tools for measuring workplace culture, gathering employee feedback, and translating insights into actionable intelligence. Their services include employer branding, consulting, and catalytic coaching aimed at unlocking workforce potential and achieving bottom-line results. With a focus on recognizing and promoting Top Workplaces, Energage helps companies attract top talent and improve employee satisfaction and retention.

📋 Description

• Aid company growth by nourishing, building, and growing relationships across a portfolio of clients • Establish clear goals, milestones and metrics that you and the Customer will be working towards; periodically re-assessing and reviewing these with the Customer • Understand and align with your clients business goals, most importantly using the Energage platform to help them in achieving those goals • Work collaboratively with a variety of other departments, such as Onboarding and Support, Consulting Solutions, Partnerships, and Contracts to ensure ongoing customer satisfaction and retention • Contribute to revenue generation through renewals and account expansion by identifying upselling opportunities for consulting services and cross-selling new products • Completing regular checkpoints via phone and email, sending relevant marketing content, etc.

🎯 Requirements

• Must be able to articulate customer business requirements and serve as the customer voice internally, even anticipating customer needs based on common scenarios experienced. Clients have the impression that you listen and understand their problems • Must be skilled at solving business problems for our customers using the Energage platform and other Energage offerings • Strong multi-task management skills across a varied set of responsibilities • Strong communication skills (written, verbal, and presentation) • A consultative approach; the ability to develop rapport and trust with internal teams to achieve broader business objectives and goals • Highly organized, team player, responsive, positive, excellent collaborator, and critical thinker • High level of intellectual curiosity. You see opportunity and growth in learning more about what you do and how it impacts others • Maintain accurate records of all activities in SalesForce.com

🏖️ Benefits

• PTO policy includes company holidays, sick time, vacation time, and floating holidays • Remote • Company pays a portion of individual health care premium • Option to participate in a company-sponsored 401(k) • Training and education • Professional development; all employees have access to a third party professional coach • Tuition reimbursement program • Opportunity to work for a purpose-driven organization using business as a force for good