Associate Case Processing Manager – Line Management

Job not on LinkedIn

🕒 August 4

🇷🇸 Serbia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Lead the team responsible for ICSR management for selected projects or groups of projects as Team Leader • Ensure adequate distribution of tasks for assigned projects and teams and oversee workflow processes • Drive activities leading to effective cooperation with clients in ICSR Management • Provide support to project-team activities undertaken on behalf of clients and the company • Line manage assigned ICSR staff • Create and maintain project-specific KPIs for contracted ICSR activities • Optimize procedures, trainings, and other actions to increase ICSR team efficiency • Propose process changes to the ICSR Operational Lead • Manage ICSR deviations with support from the ICSR Operational Lead • Review trackers and timesheet data and ensure accuracy • Participate in ICSR processing and second quality control of cases • Operate as the assigned team subject matter expert and support other SMEs

🎯 Requirements

• Life science graduate, pharmacy, nursing, other healthcare-related qualification, or experience in pharmacovigilance • Extensive experience in pharmacovigilance • Demonstrated work experience in a line manager role • Excellent written and verbal communication skills • Organization skills, including attention to detail and multitasking • Delegation skills • Planning and time management skills • Technical skills • Team working skills

🏖️ Benefits

• Remote work • Collaborative and supportive work environment • Flexibility • Growth opportunities • Diverse and inclusive workplace • Opportunities to work with global teams • Passionate and collaborative team of experts • Work contributing to safe and effective pharmaceutical treatment for patients