Senior Medical Information Associate

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ERGOMED

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1997

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

ERGOMED is a global group providing specialized services to the biotechnology and pharmaceutical industries. It operates under different service lines, including Ergomed Clinical Research, PrimeVigilance, and ADAMAS Consulting, and is dedicated to providing full-service clinical research organization (CRO) capabilities. Focused on oncology, rare diseases, and complex trials, it also offers end-to-end pharmacovigilance and medical information services, as well as comprehensive GxP audits. Ergomed is committed to supporting drug development with a global presence in around 100 countries.

📋 Description

• Provide approved responses to medical enquiries from healthcare professionals, patients, and pharmaceutical clients, including call handling • Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes • Track and fully document medical information enquiries in the Medical Information database • Participate in out-of-hours medical information provision for clients using a 24/7 enquiry handling service • Provide management with regular project status and enquiry metrics updates • Assist with regulatory inspection preparedness for the company pharmacovigilance system • Participate in pharmacovigilance inspections or audits

🎯 Requirements

• Life science / biomedical background • Healthcare-related degree in chemistry, biology, biotechnology, pharmacy, or nursing • Customer service or call centre experience preferred • Comfortable receiving enquiries by phone • Ability to perform out-of-hours service if required • Time and issue management, delegation, organization and multitasking skills • Good attention to detail • Strong interpersonal and communication skills • Advanced English skills, both verbal and written

🏖️ Benefits

• Employees can work remotely • Kindness, flexibility, growth and belonging • Passionate and collaborative team environment • Opportunity to contribute to patient safety and global pharmaceutical treatment • Supportive colleagues and inclusive workplace culture