Technical Support Specialist – Parasol

Job not on LinkedIn

🕒 October 26

🇺🇸 United States – Remote

💵 $20 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ESA - Electronic Security Association

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11 - 50 employees

Founded 1948

🔐 Security

📋 Compliance

Security • Compliance • Advocacy

ESA - Electronic Security Association is the largest trade association in the United States representing the electronic security and life safety industry. Founded in 1948, the association consists of member companies that install, integrate, and monitor intrusion, fire detection, video surveillance, and electronic access control systems for a wide range of clients, including commercial, residential, industrial, and governmental sectors. ESA provides technical and management training, government advocacy, and delivers information, advice, tools, and services that help member businesses grow and succeed. With over 500,000 industry professionals employed by its members, ESA serves over 34 million residential and commercial customers. The association is also actively involved in advocating for school security improvements at federal and state levels.

📋 Description

• Serve as the first line of support for integrators’ customers, providing calm, professional de-escalation and resolving technical issues • Use advanced OvrC remote-management tools to diagnose and troubleshoot systems • Guide customers through resolving issues involving ISP modems and service, network topology, video distribution, multiroom audio, home theaters, TVs, media players, cable/satellite boxes, surveillance systems, thermostat integration, power management, and smart lighting • Work within a 24/7/365 support structure and maintain flexibility to meet business needs • Clearly document troubleshooting steps, root-cause theories, and recommendations for on-site service when needed • Participate in beta testing new products and solutions • Provide actionable feedback to product teams • Work directly with end customers on behalf of authorized integrators

🎯 Requirements

• At least 2 years of professional experience installing and programming control systems in the custom-integration (CI) industry • Ability to work the overnight shift, 8pm-4:30am ET • Certification in one or more of Control4, Crestron, Savant, URC, Elan, or Lutron • Hands-on experience installing, configuring, and troubleshooting surveillance, professional A/V, and related technologies • Strong troubleshooting abilities across diverse product categories • Familiarity with IoT devices, A/V, networking, home automation, and surveillance technologies • Exceptional problem-solving skills and ability to quickly learn new technical concepts • Excellent verbal and written English communication skills with a customer-first mindset • Advanced networking expertise, including VLANs, firewalls, managed switches, and enterprise-grade wireless systems • Familiarity with ADI exclusive-brand solutions, including OvrC, Luma, Binary, WattBox, and Clare • Expertise in commercial and residential A/V systems, including DSPs, projectors, and streaming technologies • Experience with motorized window treatments, centralized lighting, and advanced power-management solutions • Experience supporting professional integrators or working directly in the custom electronics industry • This position is not eligible for US visa sponsorship

🏖️ Benefits

• Life and health insurance • Life assistance program • Accidental death and dismemberment insurance • Disability insurance • 401k Plan • Vacation and holidays

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