Product Manager

🔥 18 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ESO

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🔐 Security

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - ESO on 2021-03

Security • SaaS • Enterprise

ESO is a global edge platform for running applications, AI agents, and workforce tooling that combines content delivery, edge compute, and built-in security. The platform emphasizes running code and security close to users and data (335+ cities), low latency (reaching 95% of the world’s Internet-connected population within ~50ms), and large-scale protections (the site cites blocking 234 billion daily cyber threats). ESO offers serverless/edge compute primitives (Workers, Durable Objects, KV), object and SQL-style storage (R2, stored data), integrated DDoS mitigation, WAF, bot management, and Zero Trust / SASE products for user/device access and enterprise controls. Its pricing and product language emphasize pay-for-active-compute billing, free tiers for small teams/projects, and features for deploying and governing AI agents and workloads at the edge.

📋 Description

• Manage planning and execution throughout the product lifecycle, including market analysis, requirements gathering, ideation, decision-making, software development, and go-to-market readiness • Define product vision, strategy, and roadmap for owned Fire and EMS domains • Own, prioritize, and maintain product backlogs across assigned teams or domains • Communicate product vision, proposed features, and business value • Use rapid prototyping tools such as Magic Patterns to validate desirability and usability • Use AI tools to draft and refine user stories, acceptance criteria, requirements, sprint summaries, release notes, stakeholder updates, and communications • Triage customer requests, bugs, and enhancement ideas using AI, routing and reprioritizing by business value and dependencies • Engage Sales, Support, Customer Success, Onboarding, executives, customers, agencies, and departments to gather requirements and manage trade-offs • Prioritize initiatives based on NERIS, NEMSIS, state and local compliance, customer needs, sales drivers, and technology changes • Own customer-feedback intake through Pendo to optimize NPS and PES • Surface cross-team dependencies and sequencing conflicts • Work with product design and engineering to assess viability, feasibility, and desirability • Participate in Scrum ceremonies across owned teams • Partner with TPMs, Engineering, and Product Managers to align portfolio priorities • Manage releases, including new features, incremental features, architectural improvements, and technical debt • Work with system architects on infrastructure decisions and sequencing • Create enablement documentation and playbooks • Escalate unresolved trade-offs to product leadership with recommendations • Contribute to retrospectives and evaluate return on investment • Provide support and coaching to managers • Plan and execute adoption of ESO development methodology and tools including Jira, Confluence, and Teams

🎯 Requirements

• Five or more years of experience in product management, product ownership, or a similar backlog-ownership role, including experience across more than one team or domain • Experience in product management at a fast-growing software company • Proficient and experienced using AI to optimize day-to-day work and build AI-first product solutions • Hands-on experience using AI tools such as Claude, Magic Patterns, or similar platforms for drafting requirements, building functional prototypes, synthesizing feedback, or generating status communications • Strong judgment for reviewing and correcting AI-generated content • Working knowledge of Agile and Scrum practices, including backlog refinement, story writing, and sprint ceremonies • Strong track record monitoring success via outcomes and metrics • Significant experience defining and launching features that meet customer and business needs • Demonstrated strategic planning and operational execution skills, including process improvement • Experience mentoring and developing junior talent • Clear written and verbal communication across technical and non-technical audiences • Certification such as CSPO, PSPO, or SAFe PO/PM is an optional qualification • Experience owning backlogs in a regulated or safety-critical domain such as EMS, fire, or hospital care is an optional qualification • Familiarity with prehospital or fire service data standards such as NEMSIS or NFIRS is an optional qualification • Experience building or refining prompts, workflows, or lightweight tools that improve team use of AI is an optional qualification

🏖️ Benefits

• Competitive health plan (medical, dental, & vision insurance) • RRSP with company match • Telemedicine service provided by ESO • Front-loaded vacation and sick time • Employee Assistance Program (EAP) • Life insurance • Disability insurance