Process Improvement Manager

🕒 October 8

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Reconstruct current-state processes through interviews, shadowing, and system data • Separate elapsed time from touch time • Document handoffs, queues, decision points, and exceptions • Pull duration, volume, and rework data from operational systems • Establish defensible baselines before changes are made • Define operating metrics and their underlying definitions • Design future-state processes around constraints, flow, queue discipline, sequencing, ownership, and quality gates • Determine what to eliminate, standardize, and automate • Pressure-test redesigns against real and edge cases • Work with function leaders and frontline teams to drive adoption • Build training, standard work, and manager routines • Track whether changes hold after handoff and intervene when needed • Partner with engineers to ensure builds start from corrected processes • Work with Finance to define and measure savings and capacity • Develop a repeatable improvement method across engagements

🎯 Requirements

• 5+ years in process improvement, operational excellence, business process consulting, or a hands-on operations leadership role with responsibility for redesigning how work is done • Demonstrated experience mapping a complex, multi-team process end to end and delivering a measured improvement, with numbers you can speak to • Strong quantitative skills; ability to pull, clean, and interrogate operational data in a spreadsheet or BI tool • Skilled interviewer and observer • Working knowledge of flow and queue concepts, cycle time, work in progress, and constraint analysis • Credibility with frontline teams and executives, and ability to hold a position when a redesign is unpopular • Clear, plain writing • Comfort with ambiguity and examining previously unexamined functions • Healthcare technology, SaaS, or another regulated environment preferred • Formal training in Lean, Six Sigma, or an equivalent improvement method, applied in practice preferred • Experience in implementation, onboarding, revenue cycle, support, or another high-volume operational function preferred • Familiarity with CRM and project or work management systems and their data preferred • Experience working alongside a technical team on automation or AI projects preferred • Change management experience through leadership transition or reorganization preferred • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program