Customer Success Manager

🕒 September 14

🇺🇸 United States – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Establish and maintain client relationships at scale • Serve as the main point of contact and build advisory relationships with clients • Optimize client ROI by helping customers understand product value and guiding product usage toward business goals • Identify upsell and cross-sell opportunities • Provide low-level support to the customer support team for complex issues and escalated client problems • Deliver customized product training sessions and ongoing support to client groups • Work with the support team on implementation and brand inquiries to ensure satisfactory resolutions

🎯 Requirements

• Bachelor’s Degree preferred • 2-5 years relevant service/relationship management experience • Proven track record as a Customer Success Manager, Account Manager, or similar customer-focused role • Strong understanding of customer success operations and experience managing client relationships within a technology-driven environment • Strong problem-solving, project management, and time management skills • Excellent communication, negotiation, and presentation skills • Strong analytical skills with an ability to translate data into actionable plans • Business Consulting, Operations or Marketing background in a franchise system preferred • In-depth knowledge of SaaS software or similar analytical tools • Experience managing strategic accounts and driving customer engagement in a SaaS environment • Experience with GuildQuality software • Must be eligible to work without sponsorship in the United States

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program