Senior Engagement Manager

🔥 14 hours ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Serve as the main client contact, engaging with C-level and senior stakeholders • Track fraud trends and funnels; refine rules and models to balance loss, approvals, and customer experience • Assess strategy performance, including detection rate, false positives, manual review, and referral, and recommend improvements • Monitor emerging typologies such as ATO, first-party fraud, synthetic ID, mule, and merchant fraud, and adjust controls proactively • Own test-and-learn initiatives: design champion–challenger tests, measure lift, and codify winners • Oversee decisioning implementation on fraud platforms, ensuring audit controls and documentation • Align with Operations on case workflows, dispute/chargeback processes, and agent playbooks • Lead and plan analytical projects with offshore teams for smooth execution

🎯 Requirements

• 12+ years of experience in Marketing Data Science, consulting, solution design, and client management • Unsecured lending experience with Banks / FinTechs • Experience with fraud platforms such as Actimize, FICO, or SAS • Experience with feature engineering from digital, device, and behavioral data • Hands-on experience with rules design, model usage, segmentation, and A/B testing • Understanding of KYC/IDV, dispute/chargeback flows, and control/audit needs • Demonstrable leadership ability, superior problem-solving, and people-management skills • Excellent communication, presentation, and story-building skills in a consulting setup • Bachelor's Degree