Manager, Claims Service

Job not on LinkedIn

🔥 0 minutes ago

🇨🇦 Canada – Remote

💵 $77.2k - $124.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Lead and develop frontline Claims Service teams to deliver an exceptional customer experience • Ensure consistent execution of claims processes and achievement of operational objectives • Oversee team performance, staffing, and workload • Identify opportunities to improve service, efficiency, quality, and employee experience using data and insights • Lead operational and process changes and improve workflows • Foster an engaged, accountable, inclusive, collaborative, and high-performing team culture • Coach and develop Claims Service Representatives • Oversee day-to-day Claims Service operations • Monitor service levels, productivity, quality, customer experience, staffing, and workload • Establish team priorities and performance expectations • Implement and drive adoption of process, technology, and operational changes • Partner with Claims leaders, Workforce Management, Learning & Development, Human Resources, and other business partners • Manage escalated customer, employee, and operational issues • Contribute to Claims Service projects and initiatives • Provide leadership and support in both English and French

🎯 Requirements

• Fluency in both English and French is required • Proven people leadership experience, including coaching, development, and performance management • Strong operational leadership skills with the ability to use data and business insights to drive decisions and improve performance • Strong customer focus and demonstrated ability to lead teams through change • Excellent communication, relationship-building, problem-solving, and influencing skills • Claims, insurance, contact center, or customer service operations experience is strongly preferred • Bachelor’s degree preferred, or an equivalent combination of education and relevant experience • 5 or more years of relevant experience preferred • Previous leadership experience strongly preferred • Ability to effectively communicate, lead, coach, and support employees and business partners in both English and French • Skills: Claims Processing, Conflict Management, Employee Supervision, Negotiation

🏖️ Benefits

• Opportunity for professional growth and skill development • Opportunity to shape the future of protection • Support for causes that mean the most to you