General Manager, SMB

🔥 1 hour ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Own Toptal’s SMB strategy, growth, profitability, P&L, and budget • Improve new-client acquisition, inbound conversion, client retention, and account expansion • Grow outbound sales, targeted marketing, and partnership-driven revenue • Expand adoption of Toptal’s services, AI-based solutions, and talent-based capabilities • Lead a high-energy sales organization with rigorous performance management • Listen to calls, speak with clients, analyze lost opportunities, and coach leaders on performance • Recruit managers and sellers and build a high-performing sales organization • Plan staffing and coverage around demand, opportunities, and account needs • Coordinate with Operations, Matching, and Delivery to preserve context through transitions • Establish reliable reporting, forecasting, commercial reviews, and financial management • Deliver milestone-based improvements in conversion, retention, revenue, profitability, and budget performance

🎯 Requirements

• Bachelor’s degree is required • 12+ years of B2B commercial experience, including SaaS or services sales, with a sustained record of scaling high-volume sales to small and medium-sized businesses • 5+ years leading sales and account management teams, including experience managing managers • Experience leading both new-client acquisition and account management, with evidence of improving conversion, retention, and expansion • Demonstrated accountability for commercial results and resource decisions, including pricing, staffing, investment, and client coverage • Experience building outbound sales and working with Marketing and Sales Development on targeted campaigns that produce measurable revenue • Experience activating commercial partnerships and turning partner relationships into qualified opportunities and revenue • Strong analytical judgment and ability to test competing explanations and determine meaningful improvement • Ability to improve a high-volume sales operation while introducing new offerings or ways of selling • Sufficient fluency in technology, AI, and services delivery • Clear, persuasive written and verbal communication • Outstanding written and verbal communication skills, including proposals and presentations • Ability to work in a fast-paced, rapidly growing company and handle varied challenges, deadlines, and contacts • Regular or periodic travel to meet Toptal clients and customers inside and outside the geographic location • Resumes and communication must be submitted in English • Must be a world-class individual contributor

🏖️ Benefits

• Remote position • Authority to build the team and invest in profitable growth