Associate Manager, Rehabilitation

🔥 16 hours ago

🇨🇦 Canada – Remote

💵 $70.5k - $117.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

👻 Ghost score 0%

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Manulife

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

Insurance • Finance

Manulife is a multinational Canadian financial services company focused on insurance and wealth management. It describes itself as making decisions easier and lives better through life and health protection, retirement and investment solutions, and a global footprint including brands such as John Hancock in the U. S. ; the company emphasizes digital innovation, AI, sustainability and inclusive growth while offering career and customer services worldwide.

📋 Description

• Lead, coach, mentor, and develop a remote team of Functional Rehabilitation Specialists and Vocational Rehabilitation Specialists • Build specialist capability through case consultation, quality-focused feedback, knowledge sharing, and development planning • Support professional judgment, documentation, communication, and decision-making in complex situations • Provide practice leadership and consultation on complex rehabilitation and disability cases • Coach specialists in developing, monitoring, and adjusting individualized rehabilitation and return-to-work plans • Guide functional rehabilitation assessments, treatment coordination, progress evaluation, and return-to-work solutions • Guide vocational rehabilitation activities including vocational assessment, transferable skills analysis, occupational research, career planning, retraining, job development, and job-search strategies • Promote application of rehabilitation standards, disability insurance principles, medical terminology, job demands, and labour-market information • Review rehabilitation strategies and files for quality, rationale, measurable goals, cost effectiveness, and best-practice alignment • Oversee workflow, caseload distribution, productivity, and service delivery • Use data and quality insights to identify trends, manage risk, prioritize work, and improve outcomes • Support vendor and budget management • Promote consistent documentation, timely follow-up, and collaboration across rehabilitation services • Address escalated case, service, and operational issues • Build relationships with plan members, plan sponsors, providers, internal disability partners, and external clients • Partner with case managers, disability specialists, mental health specialists, and other stakeholders • Participate in client meetings, presentations, and service discussions • Contribute rehabilitation expertise to national priorities, service design, and evolving rehabilitation practices • Identify opportunities to improve processes, tools, referral pathways, quality standards, and specialist capability • Support implementation of evidence-informed rehabilitation and disability management practices

🎯 Requirements

• Post-secondary diploma, CEGEP (DEC or DEP), or bachelor’s degree in a health, rehabilitation, vocational rehabilitation, disability management, or related field, or equivalent relevant experience • Demonstrated experience in rehabilitation, disability management, or group insurance, with direct experience supporting complex rehabilitation and return-to-work planning • Strong understanding of functional rehabilitation principles, including functional abilities, job demands, treatment planning, recovery barriers, and sustainable return-to-work strategies • Strong understanding of vocational rehabilitation principles, including vocational assessment, transferable skills analysis, occupational research, retraining, job development, job search, and labour-market considerations • Sound knowledge of rehabilitation industry standards, disability insurance, medical terminology, case management, and disability and rehabilitation management best practices • Demonstrated ability to evaluate rehabilitation plans, provide case consultation, and coach others toward clear, evidence-informed, outcome-focused decisions • Experience with vendor and budget management, including consideration of service appropriateness, outcomes, and cost effectiveness • Proven experience leading, coaching, training, or developing professionals in a complex service environment • Strong analytical, organizational, problem-solving, and communication skills, with the ability to manage competing priorities and escalated issues • Accredited Rehabilitation Professional (RRP), Canadian Certified Rehabilitation Counselor (CCRC), Certified Disability Management Professional (CDMP), Certified Return to Work Coordinator (CRTWC), or eligibility for a related professional designation is considered an asset • Bilingualism in English and French is considered an asset

🏖️ Benefits

• Incentive programs and incentive compensation tied to business and individual performance • Health insurance • Dental insurance • Mental health benefits • Vision coverage • Short- and long-term disability insurance • Life and AD&D insurance coverage • Adoption/surrogacy benefits • Wellness benefits • Employee/family assistance plans • Retirement savings plans, including pension • Global share ownership plan with employer matching contributions • Financial education and counseling resources • Paid holidays, vacation, personal, and sick days • Statutory leaves of absence • Remote work arrangement • Reasonable accommodation during the application process