Enterprise Technical Team Lead

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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F12

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

F12 is a Canadian IT services and cybersecurity company that provides managed IT, managed security, cloud, and consulting solutions to businesses across Canada. F12 offers services including managed detection and response (MDR), managed security services (MSSP), penetration testing, phishing prevention training, dark web monitoring, vulnerability management, endpoint protection, identity and access management, and professional security awareness training. They also provide managed IT/MSP offerings such as device-as-a-service (DaaS), fully managed IT subscriptions, co-managed IT, IT service management (ITSM), on-site support, cloud services (Azure cost management, IaaS, Microsoft Cloud, sovereign cloud), disaster recovery, data centre services, cloud & data migration, and IT consulting like vCIO, IT strategy, governance/risk/compliance assessments, and Microsoft Copilot AI assessments. Founded over 30 years ago by Alex Webb, F12 emphasizes built-in cybersecurity, predictable pricing, and industry-focused IT for finance, healthcare, professional services, manufacturing, and other Canadian verticals, with locations across multiple provinces.

📋 Description

• Report to the Service Delivery Manager and work closely with the Enterprise Account Manager and SDM. • Oversee implementation and operationalization of Managed Services for successful service outcomes. • Coach and mentor technicians while providing technical support and guidance on complex issues. • Serve as an escalation point for service team members and point of contact for clients and vendors. • Operate and maintain client Azure environments, monitor and resolve security alerts using Microsoft Sentinel and Microsoft Defender. • Own security incidents from detection through remediation and post-incident review. • Implement and support secure Azure identity, networking, and security policy solutions. • Maintain runbooks, alert response procedures, and configuration documentation. • Review security posture metrics, apply corrective changes, and communicate outcomes. • Own implementation, operational health, and troubleshooting of Intune, Windows Autopilot, compliance policies, patching, and software deployment. • Resolve complex endpoint incidents, including failed deployments, policy conflicts, compliance issues, and user-impacting problems. • Oversee endpoint lifecycle processes, including onboarding/offboarding, device refreshes, and configuration standardization. • Test Windows updates, Intune policy changes, and configuration adjustments before production rollout. • Participate in incident, request, and escalation queues and resolve issues within service expectations. • Support major incident response by coordinating technical efforts and communicating status and resolution steps. • Identify recurring issues and operational gaps and propose improvements. • Coach technicians during live troubleshooting, incident calls, and complex implementations. • Review technician work and provide feedback on tickets, configurations, and remediation steps. • Develop standard operating procedures, knowledge base articles, and deployment standards. • Identify automation and operational efficiency opportunities through scripting, policy standardization, and system integration. • Explain incidents and remediation actions to client stakeholders in clear, non-technical language. • Participate in client discussions regarding cloud health, endpoint stability, and security posture. • Identify unmet needs or risks and recommend actionable improvements aligned with managed service capabilities.

🎯 Requirements

• Minimum of 10-15 years of leadership and industry experience, guiding highly productive organizational units with a demonstrated track record of managing delivery of business & financial results. • Minimum of 5-7 years of mergers and/or acquisitions experience, particularly with organizations of similar scope and size as F12. • 5+ years in successful project management initiatives in a business integration role/capacity. • Education and/or experience equivalent to an undergraduate degree or higher in a technical field. • Dynamic personality able to effectively engage and influence internal and external stakeholders. • Independent self-starter with a collaborative working style, strong work ethic and flexibility to take on wide range or roles and responsibilities. • Ability to influence and negotiate effectively with new partners and existing internal resources. • Strong problem solving and creative thinking abilities. • Financial acumen regarding budgets, forecasting, and risk/cost controls. • Willingness to travel as required and work outside of normal business hours. • Careful attention to detail with strong organizational and analytical capabilities. • Success track delivering results on time and on budget. • Effective verbal and written communication skills. • Team player who can influence others within the business and functional teams. • Ability to work under tight timelines within a very dynamic, fast-paced environment. • Proven superior people management / coaching skills. • Ability to operate at the strategic level while remaining close enough to details to add value to clients and support the team. • Experience managing and monitoring performance metrics across business units and project portfolios. • Exceptional management capability with superb oral, written communication, and presentation skills. • Empathy-driven communication and user-centric mindset. • Problem solving and critical thinking. • Detail orientation with disciplined execution. • Change leadership and stakeholder engagement. • Effective facilitation and consultative communication. • Organization and ability to manage multiple priorities. • Team collaboration and willingness to share knowledge.