Account Manager, Bilingual

🔥 32 minutes ago

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FABSTATION

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

FABSTATION is an augmented reality software company that provides specialized AR tools for structural steel fabrication. Their platform overlays accurate 3D models on shop-floor assemblies, integrates with detailing/BIM tools like Tekla, SDS2, SolidWorks and Inventor, and aims to speed training, reduce inspections and rework, and improve quality control for steel fabricators. FabStation is delivered as a software solution for fabrication shops to go paperless and increase precision and efficiency.

📋 Description

• Manage and maintain relationships with assigned client accounts • Act as the main point of contact for client questions, concerns, renewals, and account updates • Monitor client usage, adoption, and overall account health • Identify at-risk accounts and create action plans to improve engagement • Schedule and lead regular client check-ins, renewal meetings, and quarterly business reviews • Work with clients to understand their goals, challenges, and workflows • Identify opportunities for upsells, additional devices, training, integrations, or expanded usage • Collaborate with Sales, Product, Onboarding, and Support teams to resolve client issues • Track client activity, communication, and next steps in HubSpot • Support renewal conversations and help maintain strong retention rates • Gather client feedback and share insights internally to improve the product and customer experience • Obtain an expert-level understanding of our existing products and develop an understanding of our new products • Travel to conferences, trade shows, and customers where required.

🎯 Requirements

• 3+ years of experience in account management, customer success, or sales • 3+ years of experience managing renewals and expansion opportunities • Proven track record of hitting renewal targets and upsell quota • Strong communication and relationship-building skills • Comfortable speaking with clients regularly over email, phone, and video calls • Ability to manage multiple accounts, priorities, and follow-ups at the same time • Organized, proactive, and detail-oriented • Comfortable learning and explaining software or technology products • Strong problem-solving skills and ability to handle difficult client conversations professionally • Fluent English required; Fluent French required • Manage 75% English speaking accounts, 25% French speaking • Experience with HubSpot an asset • Experience delivering client presentations, demos, or business reviews is an asset • Experience in construction, steel fabrication, manufacturing, SaaS, or technology is an asset

🏖️ Benefits

• 15 vacation days • Company-wide holiday week closure over Christmas • 5 paid sick days • Flexible schedule • $2,000 CAD tech stipend after Year 1 • Comprehensive medical and dental package • Company retreats • Fully remote work environment • Travel opportunities