Team Lead, Account Management

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FABSTATION

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🏗️ Construction

🏭 Manufacturing

💼 Consulting

Construction • Manufacturing • Consulting

FABSTATION is an augmented reality software company that provides specialized AR tools for structural steel fabrication. Their platform overlays accurate 3D models on shop-floor assemblies, integrates with detailing/BIM tools like Tekla, SDS2, SolidWorks and Inventor, and aims to speed training, reduce inspections and rework, and improve quality control for steel fabricators. FabStation is delivered as a software solution for fabrication shops to go paperless and increase precision and efficiency.

📋 Description

• Own renewal performance across the book of business and lead renewal conversations for strategic accounts • Identify and drive expansion opportunities: additional devices, integrations, training, services, and expanded usage • Generate referrals and reference customers from your healthiest accounts • Build a repeatable renewal, upsell, and referral process for the team • Forecast renewals, expansion, and at-risk revenue; monitor account health and act early on churn risk • Support pricing conversations, quote preparation, and client negotiations • Lead, coach, and manage a team of three Account Managers • Set team targets for retention, renewal, and expansion; track performance and hold the team accountable • Coach team members on objection handling, difficult conversations, renewal strategy, and upsell technique • Improve processes for QBRs, escalations, and account health tracking • Act as senior point of contact for strategic clients, escalations, and growth conversations • Lead regular check-ins, quarterly business reviews, and renewal meetings • Understand client goals, workflows, and adoption barriers, and help clients get long-term value from FabStation • Channel client feedback to Product, Onboarding, Support, and leadership • Travel to customer sites, conferences, and trade shows (approximately 25% travel) • Maintain accurate account activity, renewal status, and account health in HubSpot • Build reporting on adoption, retention, expansion, and team performance; turn trends into strategy • Develop expert-level knowledge of FabStation's products and new features

🎯 Requirements

• 5+ years in account management, customer success, or B2B sales roles with direct ownership of renewal or expansion revenue in a SaaS environment • 2+ years leading or mentoring a customer-facing team • A track record of meeting or exceeding revenue targets — be prepared to speak to your numbers • Confident objection handling and negotiation skills; comfortable pushing for the upsell and asking for the referral • Strong coaching, communication, and relationship-building skills • Organized and proactive, with the ability to manage multiple accounts, priorities, and team members at once • Full professional fluency in written and spoken English.

🏖️ Benefits

• OTE $140,000–$180,000 CAD (base salary plus commission tiered to renewal and expansion performance) • Stock options • Approximately four weeks total paid time off: 15 vacation days plus company-wide holiday closure over Christmas • 5 paid sick days • Comprehensive medical and dental package • Flexible schedule in a fully remote work environment • $2,000 CAD tech stipend • Company retreats and travel opportunities • The opportunity to build and lead a department within a scaling SaaS company