Bilingual Customer Success Manager / School Experience Manager

🕒 July 20

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $50k - $70k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 35%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Faria Education Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2008

📚 Education

Education

Faria Education Group is a global leader in international education systems and services, empowering over 10,000 schools and 4 million students in 155 countries. They provide a comprehensive suite of solutions for curriculum management, teaching and learning, admissions, school-to-home communication, online courses, and professional development. Their flagship products include ManageBac, OpenApply, Atlas, and SchoolsBuddy, which are designed to streamline and enhance educational excellence. Faria Education Group is committed to innovation and excellence, offering integrated support to improve the educational experience for learners, educators, and families worldwide.

📋 Description

• Own and manage senior stakeholder relationships at group HQ and across school campuses • Lead executive business reviews and annual strategic reviews, articulate ROI, and align the roadmap with educational priorities • Build multi-threaded relationships and develop internal champions across regions and campuses • Manage leadership transitions and champion turnover risk • Develop and own multi-year account plans covering retention, product expansion, and NRR growth targets • Identify and qualify upsell and cross-sell opportunities • Partner with Sales on commercial negotiations, group-level agreements, and multi-year contract structures • Track product adoption and proactively address low usage or reduced champion knowledge • Lead recovery plans for at-risk schools and monitor competitive risk • Coordinate internal teams and act as the primary internal coordinator and accountability point for assigned group accounts • Coordinate with regional School Experience Managers to ensure consistent client experience • Brief Support on escalations and liaise with Product on feature gaps • Own the client relationship for new school onboarding within the group • Coordinate implementation, product adoption, and rollout plans • Lead change management during major rollouts, aligning timelines, training, and communications • Translate rollout plans into adoption milestones and track usage at group and school levels • Identify adoption gaps and change-fatigue risks and mobilize internal teams • Maintain stakeholder maps, health scores, renewal risk, and account plans in Salesforce and Planhat • Contribute to portfolio health reviews and board-level reporting on strategic accounts

🎯 Requirements

• Entry-level Customer Success Manager / School Experience Manager • Significant K-12 instructor and leadership experience • Fluent in both Spanish and English • Willingness to work EST hours and support calls primarily during European time zones • Previous school leadership experience, such as principal, director, coordinator, or department chair • Comfort coordinating across Sales, Support, Product, and Implementation without formal authority • Valid passport • Experience with account planning, renewal risk management, and commercial negotiation (nice to have) • Familiarity with CRM and customer success platforms such as Salesforce and Planhat (nice to have) • Track record of managing senior, multi-stakeholder relationships, including executive business reviews (nice to have)

🏖️ Benefits

• PTO (15) • Holidays (12) • Private Health Insurance • Retirement Savings • Full training during induction and further training throughout employment • Additional OTC earnings potential • Potential career development opportunities • Remote work arrangement • Potential for 20% travel to school/organizational sites

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